Manage your moments of truth. Seize every one of them, even if they are moments of misery, as opportunities to show how good you and your organization are. This will go a long way in building long-term customer loyalty and total customer satisfaction.
Welcome to The CEO Refresher
The CEO Refresher is your portal to the best brains on the planet! Creative leadership, innovation, leading change, executive intelligence and insight. We are pleased to announce that The CEO Refresher is once again publishing new articles. The untimely death of founder and publisher Rick Sidorowicz in September 2011 left the site in a void. Rick devoted a great deal of time and effort into developing and managing the CEO Refresher, and believed passionately in its value in providing the executive intelligence you need to lead well in these turbulent times. We wish to continue bringing you the articles and resources you have come to count on from The CEO Refresher.
In Crisis and Renewal, David Hurst presents a very powerful ‘story’ of the nomadic Bushmen of the Kalahari. The cultural transformation of the Bushmen from hunters to herders seems to parallel the evolution of entrepreneurial businesses into bureaucracies.
Make the leap into the future – to a leaner, meaner, and radically more responsive business. This assumes of course that you’ve ‘handled’ the ‘not so radical resolutions’ and are ready for more!
Same deal, a little less radical but in the same vein. Get the edge! Make the leap!
Sam Walton parlayed a single dime store in a hardscrabble cotton town into Wal-Mart, the largest retailer in the world. Here are his 10 rules for success.
Andrew S. Grove, the President and CEO of Intel Corporation has written a book about how,specifically, Intel has survived the changes in the computer industry. The lessons that he imparts in this book can be applied, not only to the computer industry, but to any other industry that is subject to drastic change in its […]
The Warren Buffett criteria – what does great investment potential look like to the master?
Do you want to improve the productivity and the profits of your organization? The key is to instill energy and enthusiasm into every person in the workplace. Blanchard and Bowles have provided a simple formula in this book.
The sigmoid curve is the S-shaped curve that has intrigued people throughout history. The curve sums up the story and time line of life itself; we start slowly, we experiment and falter, we then grow rapidly, then wax, and wane.
It’s a matter of choice – and you do have to make the choice to be a leader. And then it all boils down to executing like crazy – to be the best at what you choose to do. Anything in between is just muddling and mediocrity.