Many people in customer service or the hospitality field are naturals at starting a conversation. They many have a signature opening greeting but do they have a signature closing? Learn why it’s important to end a conversation in a positive and memorable way!
Welcome to The CEO Refresher
The CEO Refresher is your portal to the best brains on the planet! Creative leadership, innovation, leading change, executive intelligence and insight. We are pleased to announce that The CEO Refresher is once again publishing new articles. The untimely death of founder and publisher Rick Sidorowicz in September 2011 left the site in a void. Rick devoted a great deal of time and effort into developing and managing the CEO Refresher, and believed passionately in its value in providing the executive intelligence you need to lead well in these turbulent times. We wish to continue bringing you the articles and resources you have come to count on from The CEO Refresher.
You have written the learning objectives, created the content, designed the training materials, and scheduled the training. But you haven’taccounted for the unlearning, you have overlooked one of the most important elements necessary for adults to learn something new.
Organizations can do something about the physical environment, according to these insights from studies on how worker productivity, performance, and motivation are influenced by the physical attributes of the office space.
If you are an executive approaching retirement, you could live twenty to thirty or possibly more years of active, healthy, engaging time with no obligations other than doing what you want. For some, this feels scary. For others, there’s a feeling of excitement and freedom. Most of us feel both.
Training is an important and necessary component of any change initiative. Making the time to understand the anxiety we all experience when it comes to learning will help you design and deliver training that will lead to real change.
What can you do to make a difference for the people you encounter every day? Learn how a simple gesture, a kind word or a show of compassion can help others while helping you become a better person.
This article explains the various types of business entities, including limited liability companies and partnerships. It’s important to know all the options in order to make the best possible choice for your startup.
The road to planning any successful customer experience is fraught with pitfalls, surprises and sometimes even nightmares. Learn how you can avoid or fix these mistakes by paying attention to the little things that make your customers love you even more.
A characteristic of strategy that works is asymmetry. Whether it is military strategy, business strategy, brand strategy, evolutionary strategy, or political strategy, effective strategy identifies an asymmetric advantage and then uses that advantage to achieve the goal.
It is thrilling to listen to Tchaikovsky’s Violin Concerto. How many people are capable of such creativity? But there is another kind of creativity of which we are all capable. It’s quite ordinary, in fact, even if its results can be extraordinary: they have sometimes changed the world. It’s all about one little switch.