Why Employees Leave
According to Gallup, the number-one reason employees leave is because of their dysfunctional relationship with direct supervisors. It’s not lack of technical training, intelligence, or capacity to lead that fosters relationship problems between managers and their employees. It’s poor communication skills, ineffective coaching, and the lack of critical skills.
Yet, it’s a common practice for companies to promote a good technical performer to a supervisory management position without ever giving him or her the character development or leadership skills necessary to shift the person’s identity from “one of them” to “one of us.”
The Identity Crisis
When an employee becomes a leader he or she goes through an identity crisis that may last for years. (I explain more of this in No-Drama Leadership). The new leader doesn’t feel confident, yet is afraid to ask for support for fear of being viewed as incompetent. This gap in development and lack of confidence surfaces in one of several ways:
- The new leader uses positional power and authority and becomes a command and control leader. It’s what some would call a “bully boss.”
- Another tactic is to compensate by ignoring problems. This is the root problem of a tenured employee who is a poor performer, evidence that the leader avoided a difficult conversation. As a result, another leader inherits the problem, or worse, a lawsuit happens when the non-performer is finally dismissed.
- Others leaders (sometimes even seasoned leaders) attempt to befriend employees with an open door policy that turns into a revolving door. Time is spent either listening to the tattle tale or the company complainer or worse, offering therapy sessions to the one who can’t seem to get it together.
By the way, Leaders who become therapists eventually need therapy themselves!
These tactics of asserting authority, ignoring or being a therapist only produce more unnecessary drama. Employees learn how to manipulate. They lose focus and their engagement deteriorates. Most leaders think workplace drama is due to the employees, and have no idea how their own behaviors contribute to the workplace drama they experience daily.
Critical Skills for the No-Drama Leader
Without the necessary mindsets and critical skills, leaders make many unintentional mistakes which results in wasted time, lost productivity, low morale and eventually turnover. The critical skills needed for every leader includes managing conflict, coaching self and others to clarity, and initiating difficult conversations.
This article was originally published on LinkedIn, and is reprinted with permission.