Archive | Customer Service

The road to planning any successful customer experience is fraught with pitfalls, surprises and sometimes even nightmares. Learn how you can avoid or fix these mistakes by paying attention to the little things that make your customers love you even more.

A policy that everyone in the company, from the newest programmer to the CEO, has direct contact with the customer proves invaluable to the company. There is no better way to understand the end user’s perspective and ensure that your products and services meet their needs.

Sometimes, one employee does something special that makes him or her stand out. Often, customers start asking for that employee by name. Companies need to be aware and observant of situations like this and find out what that employee is doing right and make it part of their standard practice.

A sure way to lose customers is to deliver a bad customer service experience. Even a lack of concern or an attitude of indifference can make customers question whether they want to continue doing business with you. This article shares five things that drive customers away.

When leaders start to think about growth- they should start first with their customers and how to provide value, and realize that it’s their employees that are the golden egg.

You need to capture the attention of your future customers and keep your current customers. Without consistent excellent customer care, customer loyalty is improbable, especially in this economy where buyers are more cautious.

In a world where people have become extremely value conscious, one of the only ways to compete, outside of price, is with customer service. Create a better experience and you create better value.

Some might find statistics to be boring. Yet sometimes they tell a story, one that is so compelling, that everyone in an organization, from the CEO to the newest employee, must embrace.

What would the impact on your bottom line be if you could achieve and sustain a significant increase in sales with the same level of customer traffic? Are your teams performing up to their potential? Here is a proven approach to achieve an almost magical breakthrough in performance!

The cliché goes: “We can learn from our mistakes.” And it is true, especially as it applies to customer service. No matter how good we are, nobody can be perfect, although it is a lofty goal. At anytime there can be issues, problems and complaints. I call these negative customer service issues Moments of Misery™. […]