Whoever spent time as a child on a school playground and been the victim of name calling knows the deflective phrase used to counter those slurs, “sticks and stones may break my bones but names can never hurt me,” isn’t enough to overcome the impact of those bullying communications to youthful, developing ears. Words are […]
There are CEOs who are immersed in blogging. They love it! Blogs are tools they use to reach their markets and extend their brands. Today you can start a conversation, show thought leadership, and stand out quickly with a good strategy and rich content in a forum that you control.
What do Tiger Woods, Martha Stewart and Tony Hayward all have in common? Each of their brands were marred by brand disasters—missteps that mushroomed into reputational nightmares. One handled the crisis well; the others paid a steep price for doing things wrong.
How many deals does a salesperson lose, because he or she talks too much and doesn’t respond to what the client really wants? How many star employees does a hiring manager miss out on, because he or she doesn’t truly listen? Why did Marshall Faulk sign with San Diego State University, far away from and […]
One of the biggest trust-killers is so basic it is easy to overlook. It is and has always been in the realm of communication. And one of the most destructive communication sins when it comes to trust is what I call ‘indirect communication.’
During a recent workshop I gave in Europe, a participant raised his hand and asked, “What can we do if we anticipate our decision-maker is going to say no? Do you have a way to turn that into a yes?”
Pushing a pig out an airplane door at 15,000 feet to try and teach them to fly will just give you a dead pig when they hit the ground with a loud “splat!” Trying to get employees to perform tasks they are not suited for will cause them to fall just as flat!
Not sure I’ve ever encountered an organization that doesn’t complain about “poor communication.” There are four main reasons why employees complain about a lack of communication, none of which are resolved with more communication!
Almost all successful and happy people are good conversationalists. They have developed an ability to communicate naturally and spontaneously with almost anyone they meet.
In this article we have outlined a simple process for having positive conversations about things that bother us with people we care about.