Many people in customer service or the hospitality field are naturals at starting a conversation. They many have a signature opening greeting but do they have a signature closing? Learn why it’s important to end a conversation in a positive and memorable way!
In this article you will learn four keys to using corporate communication wisely so that it is intentional rather than reactionary. A true leader works diligently to craft clear and compelling communication.
Curiosity is more than a mindset. Curiosity is a tool that can be cultivated to help you engage your team, address performance problems, gain understanding, and resolve conflict.
A good story lets you experience something as if you are actually there. Leaders throughout history have long known the power of stories to inspire, motivate and move people to achieve things they never believed they were capable of achieving.
Leaders, your writing skills, or lack thereof, are one of the main reasons your teams are frustrated, confused, and disengaged, and why projects take longer and cost more than projected.
One of the core reasons for workplace drama and dysfunction is the inability to have honest dialogues with others–the inability to speak your truth. If the truth would have been spoken five years ago, there wouldn’t be such a blow up in the first place.
Right or wrong, people make judgments. As a leader you must understand that the actions you take, the decisions you make, and the language you use work together to help people form an opinion of you.
Culture change always involves at least three things: Beliefs, behaviors, and thought leaders. The beliefs which are invisible, the behaviors which are visible, and a thought leader who has the vision and willingness to initiate the change.
“We’re all adults here!” That statement is always a big red flag that drama is right around the corner. You can’t rely on good behavior, good decision-making, or good ideas just because people are a certain age and are considered to be “adults.”
Mastering the Art of Asking Questions is essential if you want to succeed. It’s not simply a matter of getting in the habit of utilizing questions in your interactions with people. It’s really about learning how to ask the right questions at the right time.