Many people in customer service or the hospitality field are naturals at starting a conversation. They many have a signature opening greeting but do they have a signature closing? Learn why it’s important to end a conversation in a positive and memorable way!
Author Archive | Roger Wolkoff
What can you do to make a difference for the people you encounter every day? Learn how a simple gesture, a kind word or a show of compassion can help others while helping you become a better person.
The road to planning any successful customer experience is fraught with pitfalls, surprises and sometimes even nightmares. Learn how you can avoid or fix these mistakes by paying attention to the little things that make your customers love you even more.