Back in November 1999 I had the opportunity to experience Tom Peters via live feed in the Lessons in Leadership series. Here are a few of my scribble notes that made a difference.
Welcome to The CEO Refresher
The CEO Refresher is your portal to the best brains on the planet! Creative leadership, innovation, leading change, executive intelligence and insight. We are pleased to announce that The CEO Refresher is once again publishing new articles. The untimely death of founder and publisher Rick Sidorowicz in September 2011 left the site in a void. Rick devoted a great deal of time and effort into developing and managing the CEO Refresher, and believed passionately in its value in providing the executive intelligence you need to lead well in these turbulent times. We wish to continue bringing you the articles and resources you have come to count on from The CEO Refresher.
Turbulence and chaos – unrelenting and accelerating change – the unpredictability and uncertainty of our time. The more turbulent the times, the more complex the world, the more paradoxes there are – where the opposing points of view are both true at the same time.
Peter Senge argues that it is no accident that most organizations are ‘poor learners’. The way organizations are designed and structured, the ways jobs are defined, and the way we have been taught to behave and think in organizations create fundamental learning disabilities.
The concept of “strategy” can be viewed from many angles – but if we ‘boil’ the concept down to its essence we can gain the clearest insight on how thinking strategically can benefit our business.
Managing the first impression is so simple, so why make it hard on yourself? Simply manage the impression and set a positive tone for any interaction that is to follow.
Vision is a paradox in the sense of diverging from reality and converging at the same time. In creating a vision we diverge to see well beyond today to a view of the future. In creating a vision we also converge on today’s reality to focus intellect and action.
Peter Martin’s Third Millennium Management introduces a concise, effective and cheap management theory that “replaces in a stroke all previous strategies – the managerial equivalent of penicillin.”
A story to illustrate the ultimate application of creativity and invention – creating significance from insignificance, creating value from nothing, seeing value where no one else does – and above all – crafting the strategy to execute the innovative design.
Manage your moments of truth. Seize every one of them, even if they are moments of misery, as opportunities to show how good you and your organization are. This will go a long way in building long-term customer loyalty and total customer satisfaction.
In Crisis and Renewal, David Hurst presents a very powerful ‘story’ of the nomadic Bushmen of the Kalahari. The cultural transformation of the Bushmen from hunters to herders seems to parallel the evolution of entrepreneurial businesses into bureaucracies.