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When I suggested that McDonald's should change its name in a previous piece here, I was half-joking. But with sales and earnings continuing to slide, and with a product that is less appetizing to younger consumers than competing brands like Chipotle, Panera Bread, and Five Guys, it may not be Read more

A lot of problems could be prevented by reminding ourselves that we have two ears and only one mouth. Read more

When Joel Klein sent me his new book, Lessons of Hope: How to Fix Our Schools, I realized I was finally going to have to learn a bit about the man. Read more

For decades, I've worked on breaking down the financial literacy divide, bringing families the tools they need to create a generation of financially responsible children. Today, I'm getting together with young adults to bridge the divide between Baby Boomers and Millennials. Fortunately, despite our differences, we have a commonality that Read more

In an age of intelligent machines, we can only create true value through imagination. Machines can kill unicorns, but only we can imagine where to hunt for secrets. Read more

Let's face it, cloud computing is uncharted territory for many organizations. To sort-of paraphrase Winston Churchill, never in the field of computing have so many depended on so few. Enterprises are gradually, and inexorably, turning over significant portions of their infrastructures to outside cloud providers. Lately, there's been talk of Read more

Most entrepreneurs are lying if they don?t admit to having cried at work at least once or twice in the presence of others. But are unplanned waterworks the kiss of death to their professional credibility? Here's what research has to say. Read more

Being a customer service consultant is at times like being a professional banger of my head against walls. A specific frustration is the difficulty of convincing business leaders I work with to think in a less transactional, less fractured manner about the customer experience, to correct the misconception that improving Read more

Some of the all-time most epic negotiations involve entrepreneurs who viewed the scope of their deals in terms of decades, rather than years. Too often, entrepreneurs negotiate deals which consider a relatively short-term time horizon. This tendency is understandable, as most business negotiations address near-term objectives, such as driving incremental Read more

The breakdown of most common forms of workplace retaliation against employees who report bad behavior. Read more

Taking advantage of my home base's proximity to the Sundance Film Festival in Park City, Utah, I attended the press briefing for Stella Artois's joint announcement with Water.org of a new initiative aimed to ending women's journeys to fetch water. Stella announced a $1.2 million donation to Water.org. Read more

What are the rules or ethics around committing to stay at a job for a certain length of time? I was the Development Director of a large not-for-profit that closed its doors in 2014 in the middle of a political struggle that was horrendous to live through. Read more

As Life Science and health technology parks pop up all over the US, it is rare to see them filled with minorities. However, when based in Miami, there is no choice. The city itself boasts several large hospital systems and universities, a growing startup scene, the most genetic diversity in Read more

We had a warm day after a week of freezing cold and my youngest wanted a Jamba Juice, so I took him to get his Jamba and hit the phone store on the same trip. The young man taking care of us at the phone store was a dynamo. Read more

I'm in an awkward situation. I have a small printing company with seven employees. We are a great bunch. We have a good time. Two years ago I hired a customer care specialist who only lasted six months here. "Charla" is a sweet person but she has no concept of Read more

On Monday 26 January India celebrates Republic Day, the 65th anniversary of the adoption of the constitution, promulgated less than two-and-a-half years after Independence. Read more

A new platform wants to put in touch engineers and designers volunteering their skills with NGOs in need of tech-help Read more

What Today's Customers Hate In Design: Gilded Ceilings, Ostentation, Car-centricity Read more

A job interview process and the subsequent job-offer negotiation is a delicate tango. The job-seeker wants the job, or s/he wouldn't have remained in the process. The employer wants the job-seeker to take the job, but doesn't want to pay a fortune or deviate too far from the organization's standard Read more