When your people are anxious – and do you know anyone who isn't? –their minds constrict. Neuroanatomically that means that the middle mammalian emotional brain has trouble accessing the upper human rational brain (which could put things into perspective) and it takes everything in that person to keep from throwing everything into the lower reptilian "fight or flight" brain where they would do something impulsively that would most likely make matters worse. A constricted mind is not open to hearing new directives, much less holding onto or following through on them.


Read the full blog at Harvard Business.