How’s this for happiness at work: Wonderful post from Alexander Kjerulf - the Chief Happiness Officer! He speaks and consults in businesses all over the world, showing executives, managers an...

It seems as though many people have allowed themselves to be lulled into a state of entrancement, so they seem oblivious to the negativity, incivility, injustice and other horrid developments around t...

Spend a day with Jim Clemmer as he draws on lessons from his new book Moose on the Table: A Novel Approach to Communications @ Work and helps you cut through to your real performance issues. Visit htt...

When your people are anxious – and do you know anyone who isn't? –their minds constrict. Neuroanatomically that means that the middle mammalian emotional brain has trouble accessing the ...

Arrogance is being a “know-it-all” and never thinking you don’t; Confidence is knowing all of it and when you don’t, asking.Arrogance comes from not really knowing (or even car...

If you are serious about service and want it to be a differentiating factor you'll need to take a good look at your customers' complete experience of you. Do all of your processes and procedures refle...

A "know-it-all" who doesn't know what he is talking about is a jerk; whereas a "know-it-all" who does know what he is talking about is merely an a**hole.- from Get Out of Your Own Way by Mark Goulston...

Wow! The blog to book format for 1001 Ways to Wow Your Customers is moving along nicely. Renowned loyalty expert Jill Griffin has joined as a contributor and the cast includes JoAnna Brandi - the Cust...

"They shall grow not old, as we that are left grow old: Age shall not weary them,nor the years condemn.At the going down of the sunand in the morning We will remember them."'For the Fallen'by Laurence...

I have started a Forum discussion on Shaping Tomorrow Foresight Network which can be accessed here: http://shapingtomorrowmain.ning.com/forum/topic/show?id=933669%3ATopic%3A34408. Stop by and comment...

I maintain a blog with this title at the Global Dialogue Center and welcome comments: http://globaldialoguecenter.blogs.com/johnrenesch. Please stop by and comment.

How many truly positive and memorable shopping or purchasing experiences have you had last week, or last month? I suspect just a few. I bet it's also very likely you can relate many more negative stor...

In It’s Not About the Coffee Howard Behar, former President of Starbucks International, identifies Yes as the most powerful word in the world. “Yes is freeing and inspiring. It means per...