Ring in the New Year with great expectations and positive intentions. Expect More From 2008 - 53 Strategies for Success from Leading Experts in Personal and Professional Development is an excellent e-book and it's free! Thank you Anne Riches for sharing. You can read or download Expect More from 2008 here - www.refresher.com/ExpectMoreFrom2008-AnneRiches.pdf

I’ve been involved in creating customer focused cultures for many years and have seen the incredible empowering impact it can have on your front line people and on tangible business results. There is no doubt that when customer service becomes strategic for your enterprise you can win – beyond your wildest imagination. But most organizations, most of the time, don’t get it. I’ve been involved in creating customer focused cultures for many years and have seen the incredible empowering impact it can have on your front line people and on tangible business results. There is no doubt that when customer service becomes strategic for your enterprise you can win – beyond your wildest imagination. But most organizations, most of the time, don’t get it.

The groundbreaking methodology Six Sigma changed the face of manufacturing quality. Now, Human Sigma is poised to do the same for sales and service.

Avil Beckford has written two excellent books that will inspire you to grow personally and professionally. Tales of People Who Get It and Journey to Getting It are based on 34 fascinating interviews. The author has provided sample chapters of each as a gift to you at this wonderful time of the year.

Rick Sidorowicz is the Minister of Culture of High Performance Retail, Editor of 1001 Ways to Wow Your Customers! and is a passionate advocate of customer obsession and creating customer-focused cultures to achieve breakthroughs in performance. Speaking topics include: Making Customer Service Strategic; 1001 Ways to Wow Your Customers; Beyond Service Scripting - The Three Secrets to Achieve Breakthroughs in Performance; and Service Recovery - You're Only a Good as What You Do When You Screw Up! Visit www.ricksidorowicz.com for an expanded profile and contact information.

Here is a wonderfully comforting and inspiring video featuring the song Turning by Suzanne Ciani from her CD Pure Romance. Enjoy!

High Performance Retail is a virtual network of exceptional retailing professionals available to assist you achieve breakthroughs in performance, where breakthroughs are defined as significant and sustainable increases in sales and bottom line profits,  aligned, positive and committed people, and exceptionally satisfied and loyal customers.  The focus is leading change and developing a high performance service and customer-focused culture. This is not business as usual! Visit our web site and imagine the possibilities!