The Seven Secrets to Getting Better Service
http://www.refresher.com/mindfulnetwork/articlelive/articles/995/1/The-Seven-Secrets-to-Getting-Better-Service/Page1.html
JoAnna Brandi
JoAnna Brandi is the Publisher of the Customer Care Coach leadership program. She is the author of three books: Winning at Customer Retention, 101 Ways to Keep 'em Happy, Keep 'em Loyal, and Keep 'em Coming Back, Building Customer Loyalty - 21 Essential Elements in ACTION, and 54 Ways to stay Positive in a Changing, Challenging and Sometimes Negative World. JoAnna is an accomplished public speaker and a contributing author to numerous business publications. Her work in customer loyalty has been cited in Fortune Magazine, Sales and Marketing Magazine, The Executive Report on Customer Retention, US Banker, the Retail Advantage, The Kiplinger Letter, The Competitive Advantage and dozens of others. You can subscribe to her bi-weekly Customer Care Tip for free and find more of her work http://www.customercarecoach.com and her new blog By JoAnna Brandi
Published on 08/22/2011
While I'll never make excuses for poor service, since I believe delivering Exquisite Customer Care is within anyone's reach, I can understand why some service givers react that way they do. Some customers are downright ornery! So in a turn of events in this Customer Care TIP, instead of teaching how to give good service I want to share with you how you can GET good service.