The Future of Customer Service
http://www.refresher.com/mindfulnetwork/articlelive/articles/965/1/The-Future-of-Customer-Service/Page1.html
Jeff Mowatt
Jeff Mowatt is a customer service strategist and professional speaker, and author of the critically acclaimed book Becoming a Service Icon in 90 Minutes a Month. To obtain your own copy of his book or to inquire about engaging Jeff for your team, visit http://www.jeffmowatt.com or call 1.800.JMowatt (566.9288). By Jeff Mowatt
Published on 07/18/2011
You have no doubt noticed that technology is changing the ‘face’ of customer service. Traditional ways we used to interact with customers, win their trust, and keep them coming back are becoming irrelevant. Here are three of the most significant trends in customer service, and how you can position your business to capitalize rather than capsize in response.