Why “Wowing” Your Customers Matters, and How to Measure It!
http://www.refresher.com/mindfulnetwork/articlelive/articles/910/1/Why-aWowinga-Your-Customers-Matters-and-How-to-Measure-It/Page1.html
Rick Sidorowicz
Rick Sidorowicz is the Publisher and Editor of The CEO Refresher, moderator of The Mindful Network, Minister of Culture of High Performance Retail, and Editor of 1001 Ways to Wow Your Customers. He also works with T4G Limited as a Business Strategist and Consultant developing innovative solutions for retailers and financial services organizations. His profile and contact information are @ www.ricksidorowicz.com . By Rick Sidorowicz
Published on 05/24/2011
I am a passionate advocate of customer service and have a very strong point of view. The only outcome that matters is to create very positive and very memorable experiences for your customers. It's the "Wow!" factor! This article will provide inescapable reasons why it is so, and will also reveal the secret of how to measure it with just six simple questions!