Human Sigma
http://www.refresher.com/mindfulnetwork/articlelive/articles/8/1/Human-Sigma/Page1.html
Rick Sidorowicz
Rick Sidorowicz is the Publisher and Editor of The CEO Refresher, moderator of The Mindful Network, Minister of Culture of High Performance Retail, and Editor of 1001 Ways to Wow Your Customers. His profile and contact information are @ www.ricksidorowicz.com By Rick Sidorowicz
Published on 12/20/2007
Human Sigma: Creating Value at the Employee - Customer Encounter
by John H. Fleming and Jim Asplund
The groundbreaking methodology Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service. It incorporates cutting-edge research in the neurosciences and behavioral economics — including brain imaging research into customer’s emotional connections to the companies they love — with proven techniques for improving workforce performance and revenues generated from existing customers. This practical handbook appeals to senior leaders and line managers alike who are looking for a way to dramatically increase productivity, retain high value customers, and enhance organizational performance.
The groundbreaking methodology
Six Sigma changed the face of manufacturing quality. Now, Human Sigma is poised
to do the same for sales and service.
Human Sigma: Creating Value at the Employee - Customer Encounter
Human Sigma: Creating Value at the Employee - Customer Encounter
by John H. Fleming and Jim Asplund
The groundbreaking methodology Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service. It incorporates cutting-edge research in the neurosciences and behavioral economics — including brain imaging research into customer’s emotional connections to the companies they love — with proven techniques for improving workforce performance and revenues generated from existing customers. This practical handbook appeals to senior leaders and line managers alike who are looking for a way to dramatically increase productivity, retain high value customers, and enhance organizational performance.