Jim Clemmer is a bestselling author and internationally acclaimed keynote speaker, workshop/retreat leader, and management team developer on leadership, change, customer focus, culture, teams, and personal growth. During the last 25 years he has delivered over two thousand customized keynote presentations, workshops, and retreats. Jim's five international bestselling books include The VIP Strategy, Firing on All Cylinders, Pathways to Performance, Growing the Distance, and The Leader's Digest. His new book is Moose on the Table: A Novel Approach to Communications @ Work. Visit www.mooseonthetable.com for a quick "moose tracks" quiz. He will also be in touring his "Breaking Through the Bull" Workshop Series this April. Visit www.breakingthroughthebull.com for additional information. Jim's main web site is www.clemmer.net .