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Million Dollar Conversations
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Jeff Mowatt
Jeff Mowatt is a customer service strategist and professional speaker, and author of the critically acclaimed book Becoming a Service Icon in 90 Minutes a Month. To obtain your own copy of his book or to inquire about engaging Jeff for your team, visit http://www.jeffmowatt.com or call 1.800.JMowatt (566.9288).
 
By Jeff Mowatt
Published on 10/27/2010
 
How much business do you think you may be leaving on the table with your existing customers? I believe that most companies – even small businesses - have at least a million dollars worth of extra potential revenues sitting in their filing cabinets. The problem is employees aren’t effective enough at cross-selling and cross-referencing their other products and services. Let’s talk about how to get more of this business out of your filing cabinet and into your bank account.