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Wonder What’s Really On Their Mind?
http://www.refresher.com/mindfulnetwork/articlelive/articles/596/1/Wonder-Whatas-Really-On-Their-Mind/Page1.html
Kare Anderson
Kare Anderson is a public speaker and Emmy-winning TV commentator and Wall Street Journal reporter. She is the author of Getting What You Want, Resolving Conflict Sooner, Beauty Inside Out and Walk Your Talk:  Grow Your Business Faster Through Successful Cross-Promotional Partnerships.  Her free "Say It Better" ezine now reaches 32,000 people in 24 countries. As David Rockefeller Jr. said after hearing Kare speak, "She will forever change how you see yourself and your world." Visit www.sayitbetter.com for more.  
By Kare Anderson
Published on 07/11/2010
 
Sometimes in conversation I wonder what are they really thinking. So, perhaps, have you. At such times I instinctively ask questions. Research shows that most of us do. That doesn’t help. Instead try this. To get a glimpse of what most concerns that person, be warm yet brief. That’s most likely to evoke a question from them.