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It’s All About Intent
- By Rick Sidorowicz
- Published 10/28/2008
- 1001 Ways to Wow Your Customers!
- Unrated
Rick Sidorowicz
Rick Sidorowicz is the Publisher and Editor of The CEO Refresher, moderator of The Mindful Network, Minister of Culture of High Performance Retail, and Editor of 1001 Ways to Wow Your Customers. He also works with T4G Limited as a Business Strategist and Consultant developing innovative solutions for retailers and financial services organizations. His profile and contact information are @ www.ricksidorowicz.com .
View all articles by Rick Sidorowicz
Whether you’re B2B or B2C, or just you and me or I, being “of service” starts with your intent, and you can’t fake it. Here are a few ‘take-aways’ from a session with Franklin Covey’s “Helping Clients Succeed.”
“You cannot not communicate your intent.”
So … gotta be clear and conscious about your purpose in this conversation. Are you here to sell a solution or be ‘of service?’ Perhaps you have to ‘move off of the solution’ to be able to make a valuable contribution to your client’s success.
The top four reasons for choosing a service provider.
1. Relationship, compatibility and fit
2. In-depth knowledge of the client’s business
3. Chemistry of the team
4. Technical and product expertise
Looks like they have more than a little to do about your intent and being ‘of service.’ Interesting …
More about Franklin Covey here -
http://www.franklincovey.com/fc/index.jsp?
“You cannot not communicate your intent.”
So … gotta be clear and conscious about your purpose in this conversation. Are you here to sell a solution or be ‘of service?’ Perhaps you have to ‘move off of the solution’ to be able to make a valuable contribution to your client’s success.
The top four reasons for choosing a service provider.
1. Relationship, compatibility and fit
2. In-depth knowledge of the client’s business
3. Chemistry of the team
4. Technical and product expertise
Looks like they have more than a little to do about your intent and being ‘of service.’ Interesting …
More about Franklin Covey here -
http://www.franklincovey.com/fc/index.jsp?