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				<title><![CDATA[The Mindful Network - Articles - 1001 Ways to Wow Your Customers!]]></title>
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					  <title><![CDATA[The Seven Secrets to Getting Better Service]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/995/1/The-Seven-Secrets-to-Getting-Better-Service/Page1.html</link>
					  <description><![CDATA[While I'll never make excuses for poor service, since I believe delivering Exquisite Customer Care is within anyone's reach, I can understand why some service givers react that way they do. Some customers are downright ornery! So in a turn of events in this Customer Care TIP, instead of teaching how to give good service I want to share with you how you can GET good service.]]></description>
					  <author>no@spam.com (JoAnna Brandi)</author>
					  <pubDate>Mon, 22 Aug 2011 10:56:18 EDT</pubDate>
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					  <title><![CDATA[The Future of Customer Service]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/965/1/The-Future-of-Customer-Service/Page1.html</link>
					  <description><![CDATA[You have no doubt noticed that technology is changing the &#8216;face&#8217; of customer service. Traditional ways we used to interact with customers, win their trust, and keep them coming back are becoming irrelevant. Here are three of the most significant trends in customer service, and how you can position your business to capitalize rather than capsize in response.]]></description>
					  <author>no@spam.com (Jeff Mowatt)</author>
					  <pubDate>Mon, 18 Jul 2011 14:23:31 EDT</pubDate>
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					  <title><![CDATA[ Are You Getting the Sixty Percent Advantage?]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/949/1/-Are-You-Getting-the-Sixty-Percent-Advantage/Page1.html</link>
					  <description><![CDATA[Companies that use the customer experience as a competitive advantage have leaders that put their focus on creating a great place to work as much as (if not more than) creating a great product or service at a great price. They know that an engaged and happy workforce is a prerequisite to having engaged and happy customers. But you knew that, didn't you? So what are you doing about it? <br/>]]></description>
					  <author>no@spam.com (JoAnna Brandi)</author>
					  <pubDate>Fri, 01 Jul 2011 16:18:00 EDT</pubDate>
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					  <title><![CDATA[Why “Wowing” Your Customers Matters, and How to Measure It!]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/910/1/Why-aWowinga-Your-Customers-Matters-and-How-to-Measure-It/Page1.html</link>
					  <description><![CDATA[I am a passionate advocate of customer service and have a very strong point of view. The only outcome that matters is to create very positive and very memorable experiences for your customers. It's the "Wow!" factor! This article will provide inescapable reasons why it is so, and will also reveal the secret of how to measure it with just six simple questions!<br/>]]></description>
					  <author>no@spam.com (Rick Sidorowicz)</author>
					  <pubDate>Tue, 24 May 2011 14:50:01 EDT</pubDate>
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					  <title><![CDATA[The Amazement Revolution has Begun]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/831/1/The-Amazement-Revolution-has-Begun/Page1.html</link>
					  <description><![CDATA[The Amazement Revolution has begun. The book (by the same name) about creating an amazing customer service experience will be out soon. I&#8217;m thrilled that so many have downloaded the &#8220;sneak preview.&#8221; The feedback has been&#8230; Amazing!&nbsp;If you haven&#8217;t already downloaded the sneak preview, you should do it now. No strings attached. I&#8217;m not even asking for your email address. Just read it, enjoy it and spread the word! ]]></description>
					  <author>no@spam.com (Shep Hyken)</author>
					  <pubDate>Tue, 01 Mar 2011 14:32:48 EST</pubDate>
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					  <title><![CDATA[Million Dollar Conversations]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/701/1/Million-Dollar-Conversations/Page1.html</link>
					  <description><![CDATA[How much business do you think you may be leaving on the table with your existing customers? I believe that most companies &#8211; even small businesses - have at least a million dollars worth of extra potential revenues sitting in their filing cabinets. The problem is employees aren&#8217;t effective enough at cross-selling and cross-referencing their other products and services. Let&#8217;s talk about how to get more of this business out of your filing cabinet and into your bank account.<br/><br/>]]></description>
					  <author>no@spam.com (Jeff Mowatt)</author>
					  <pubDate>Wed, 27 Oct 2010 13:27:18 EDT</pubDate>
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					  <title><![CDATA[What’s in a Name? Everything!]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/652/1/Whatas-in-a-Name-Everything/Page1.html</link>
					  <description><![CDATA[With increasing diversity in the workplace it will take more time, patience and effort to learn the correct way to say people&#8217;s names that are in languages that are foreign to us. In my experience there is no better and easier way to begin to develop respect and trust of others than by taking the time and effort to learn to pronounce their names properly. ]]></description>
					  <author>no@spam.com (Harvey Deutschendorf)</author>
					  <pubDate>Mon, 06 Sep 2010 12:14:58 EDT</pubDate>
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					  <title><![CDATA[Create the Ritual We Brag About]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/627/1/Create-the-Ritual-We-Brag-About/Page1.html</link>
					  <description><![CDATA[If a hotel can become famous for leading ducks across their lobby at 11:00 then certainly your business can become more well-known for some simple ritual that customers like to photograph and tell others about and reporters love to cover. In fact it&#8217;s surprising that so few businesses and other organizations see the power of memory-making rituals that we keep talking about the few that do. <br/>]]></description>
					  <author>no@spam.com (Kare Anderson)</author>
					  <pubDate>Tue, 10 Aug 2010 16:06:05 EDT</pubDate>
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					  <title><![CDATA[Customer Convenience is Important]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/620/1/Customer-Convenience-is-Important/Page1.html</link>
					  <description><![CDATA[As I travel around the world I connect to the Internet andemail with my Verizon &#8220;Air Card.&#8221; I pay a fee each monthfor the convenience of being able to connect from virtuallyanywhere, unless I can&#8217;t get a signal. And, that is exactly what happened when I attended aconference and stayed at the beautiful Marriott DesertRidge in Phoenix, AZ. ]]></description>
					  <author>no@spam.com (Shep Hyken)</author>
					  <pubDate>Mon, 02 Aug 2010 11:14:33 EDT</pubDate>
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					  <title><![CDATA[Five All-of-the-Time-Must-Do Customer Service Strategies]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/531/1/Five-All-of-the-Time-Must-Do-Customer-Service-Strategies/Page1.html</link>
					  <description><![CDATA[You may remember it was about this time last year that &#8220;The Cult of the Customer&#8221; came out. I&#8217;m proud that it hit the&#8220;Wall Street Journal&#8221; best-seller list, and in celebrationof the book&#8217;s first birthday, here are five great customerservice tips that will give any company an advantage overcompetition and more value for their customers.<br/>]]></description>
					  <author>no@spam.com (Shep Hyken)</author>
					  <pubDate>Fri, 28 May 2010 11:17:26 EDT</pubDate>
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