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					  <title><![CDATA[The Seven Secrets to Getting Better Service]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/995/1/The-Seven-Secrets-to-Getting-Better-Service/Page1.html</link>
					  <description><![CDATA[While I'll never make excuses for poor service, since I believe delivering Exquisite Customer Care is within anyone's reach, I can understand why some service givers react that way they do. Some customers are downright ornery! So in a turn of events in this Customer Care TIP, instead of teaching how to give good service I want to share with you how you can GET good service.]]></description>
					  <author>no@spam.com (JoAnna Brandi)</author>
					  <pubDate>Mon, 22 Aug 2011 10:56:18 EDT</pubDate>
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					  <title><![CDATA[ Are You Getting the Sixty Percent Advantage?]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/949/1/-Are-You-Getting-the-Sixty-Percent-Advantage/Page1.html</link>
					  <description><![CDATA[Companies that use the customer experience as a competitive advantage have leaders that put their focus on creating a great place to work as much as (if not more than) creating a great product or service at a great price. They know that an engaged and happy workforce is a prerequisite to having engaged and happy customers. But you knew that, didn't you? So what are you doing about it? <br/>]]></description>
					  <author>no@spam.com (JoAnna Brandi)</author>
					  <pubDate>Fri, 01 Jul 2011 16:18:00 EDT</pubDate>
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					  <title><![CDATA[Getting Conscious?]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/502/1/Getting-Conscious/Page1.html</link>
					  <description><![CDATA[A few years ago there used to be a conference on Business and Consciousness. It was one of my favorites as both a speaker and attendee. So when I started thinking about people (and the people that lead them) becoming more conscious, I went back to my notes from the last conference for inspiration. And that's just what I found.]]></description>
					  <author>no@spam.com (JoAnna Brandi)</author>
					  <pubDate>Sun, 11 Apr 2010 13:15:58 EDT</pubDate>
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					  <title><![CDATA[Want to Flourish and Thrive in Tough Times? Add Some Vitamin &quot;P&quot;]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/173/1/Want-to-Flourish-and-Thrive-in-Tough-Times-Add-Some-Vitamin-quotPquot/Page1.html</link>
					  <description><![CDATA[Each and every one of us bears the responsibility for adding to (or diminishing) the overall optimism of this economy. While a reasonable amount of pessimism is justified, there are several ways to look at the situation and here is how I am thinking about it - let me know if you agree. ]]></description>
					  <author>no@spam.com (JoAnna Brandi)</author>
					  <pubDate>Tue, 12 May 2009 20:06:29 EDT</pubDate>
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					  <title><![CDATA[Let&#039;s Ride the Wave Together]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/150/1/Let039s-Ride-the-Wave-Together/Page1.html</link>
					  <description><![CDATA[All over the world the eyes are on the US. This is truly a day in history. Today we swear in our new president and a new era. Our first African-American president, our first internet president, a president so smart that he has the wisdom to put his former adversaries in his inner circle of advisors - his brain trust. The whole world is watching and it's thrilling.]]></description>
					  <author>no@spam.com (JoAnna Brandi)</author>
					  <pubDate>Mon, 26 Jan 2009 14:45:12 EST</pubDate>
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					  <title><![CDATA[The Secrets to Getting Better Service]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/129/1/The-Secrets-to-Getting-Better-Service/Page1.html</link>
					  <description><![CDATA[I&#8217;d love service to be better - and it&#8217;s my goal to transform the mediocre customer service we see in most companies today into &#8220;Exquisite Customer Care&#8221; - but in the meantime if you want better service - be a better customer!&nbsp;At the very least - meet the service giver half way. And who knows, maybe after having such a wonderful interaction with you, the service giver will be inspired to do better with the next person.]]></description>
					  <author>no@spam.com (JoAnna Brandi)</author>
					  <pubDate>Sat, 25 Oct 2008 18:55:34 EDT</pubDate>
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					  <title><![CDATA[The Joy We Leave Behind]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/46/1/The-Joy-We-Leave-Behind/Page1.html</link>
					  <description><![CDATA[While taking a walk over the weekend I discovered a mermaid down the beach a bit. Some extraordinarily talented person sculpted a ten-foot mermaid lying on her side, head resting back on her arm, staring out to sea (somewhat wistfully as if she had lovely memories there.) I wonder if the mermaid-maker had any idea at all of how much joy s/he had left behind on the beach that day. The mermaid reminded me that we all have a chance, every day, to leave a little joy behind. It&#8217;s not always as tangible or spectacular as a ten-foot long sand sculpture but it can be real and it can be lasting. A little joy can make someone&#8217;s day real special.]]></description>
					  <author>no@spam.com (JoAnna Brandi)</author>
					  <pubDate>Fri, 17 Oct 2008 19:38:51 EDT</pubDate>
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					  <title><![CDATA[Do You Get an A?]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/116/1/Do-You-Get-an-A/Page1.html</link>
					  <description><![CDATA[A day doesn't go by without me thinking about the power of appreciation. That's because I have trained my mind to look for the good things in my life, focus my attention on them and take a moment or two to deeply appreciate the things that matter to me. And even with that, I don't do it often enough.]]></description>
					  <author>no@spam.com (JoAnna Brandi)</author>
					  <pubDate>Wed, 03 Sep 2008 15:06:45 EDT</pubDate>
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					  <title><![CDATA[Here’s to Your Hardiness!]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/58/1/Hereas-to-Your-Hardiness/Page1.html</link>
					  <description><![CDATA[Psychologists studying stress in the workplace have done over 400 studies on &#8220;Resilience&#8221; and what keeps individuals in a company healthy despite adversity. Here is a summary of their findings you can use as a checklist to get through this next wave of business. ]]></description>
					  <author>no@spam.com (JoAnna Brandi)</author>
					  <pubDate>Sun, 02 Mar 2008 14:43:19 EST</pubDate>
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