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					  <title><![CDATA[Why “Wowing” Your Customers Matters, and How to Measure It!]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/910/1/Why-aWowinga-Your-Customers-Matters-and-How-to-Measure-It/Page1.html</link>
					  <description><![CDATA[I am a passionate advocate of customer service and have a very strong point of view. The only outcome that matters is to create very positive and very memorable experiences for your customers. It's the "Wow!" factor! This article will provide inescapable reasons why it is so, and will also reveal the secret of how to measure it with just six simple questions!<br/>]]></description>
					  <author>no@spam.com (Rick Sidorowicz)</author>
					  <pubDate>Tue, 24 May 2011 14:50:01 EDT</pubDate>
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					  <title><![CDATA[A   Dog&#039;s  Purpose]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/875/1/A---Dog039s--Purpose/Page1.html</link>
					  <description><![CDATA[This is an inspiring piece discovered by Mary Hartsfield and forwarded to me by a friend. I've never been a dog person however, I've recently helped train my daughter's new puppy and appreciate the good words. Enjoy!]]></description>
					  <author>no@spam.com (Rick Sidorowicz)</author>
					  <pubDate>Thu, 07 Apr 2011 10:36:38 EDT</pubDate>
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					  <title><![CDATA[Southwest Airlines&#039; Colleen Barrett on Leadership]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/718/1/Southwest-Airlines039-Colleen-Barrett-on-Leadership/Page1.html</link>
					  <description><![CDATA[Most of the U.S. airline industry is under assault from skyrocketing fuel prices and a sluggish economy, but the message that Southwest Airlines president Colleen Barrett brought to a Wharton Leadership Conference was about the importance of treating employees and customers well. ]]></description>
					  <author>no@spam.com (Rick Sidorowicz)</author>
					  <pubDate>Wed, 10 Nov 2010 15:12:50 EST</pubDate>
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					  <title><![CDATA[This is Broken]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/661/1/This-is-Broken/Page1.html</link>
					  <description><![CDATA[Why are so many things broken? In a hilarious talk from the 2006 Gel conference, Seth Godin gives a tour of things poorly designed, the 7 reasons why they are that way, and how to fix them. <br/><br/>]]></description>
					  <author>no@spam.com (Rick Sidorowicz)</author>
					  <pubDate>Sun, 19 Sep 2010 11:21:49 EDT</pubDate>
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					  <title><![CDATA[Carl Honore Praises Slowness]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/597/1/Carl-Honore-Praises-Slowness/Page1.html</link>
					  <description><![CDATA[Journalist Carl Honore believes the Western world's emphasis on speed erodes health, productivity and quality of life. But there's a backlash brewing, as everyday people start putting the brakes on their all-too-modern lives. <br/><br/>]]></description>
					  <author>no@spam.com (Rick Sidorowicz)</author>
					  <pubDate>Tue, 13 Jul 2010 16:18:29 EDT</pubDate>
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					  <title><![CDATA[50 Questions That Will Free Your Mind]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/594/1/50-Questions-That-Will-Free-Your-Mind/Page1.html</link>
					  <description><![CDATA[These questions have no right or wrong answers, and&nbsp;sometimes asking the right questions is the answer, from Practical Tips for Productive Living.<br/><br/>]]></description>
					  <author>no@spam.com (Rick Sidorowicz)</author>
					  <pubDate>Sun, 11 Jul 2010 13:53:43 EDT</pubDate>
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					  <title><![CDATA[Sweat the Small Stuff]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/575/1/Sweat-the-Small-Stuff/Page1.html</link>
					  <description><![CDATA[Big exalted brains create big expensive solutions! Rory Sutherland says many flashy, expensive fixes are just obscuring better, simpler answers. To illustrate, he uses behavioral economics and hilarious examples. <br/><br/>]]></description>
					  <author>no@spam.com (Rick Sidorowicz)</author>
					  <pubDate>Mon, 21 Jun 2010 16:19:49 EDT</pubDate>
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					  <title><![CDATA[How to Save $999 million!]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/574/1/How-to-Save-999-million/Page1.html</link>
					  <description><![CDATA[Imagine spending $1 Billion on security for a two week event for the G8 and G20 summits in Toronto. WOW! It's absurd! OK it's an important event. But over $1 billion! Just on security! Were (are) there any other options? <br/>]]></description>
					  <author>no@spam.com (Rick Sidorowicz)</author>
					  <pubDate>Sun, 13 Jun 2010 16:15:41 EDT</pubDate>
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					  <title><![CDATA[BP = Bigger Problem!]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/573/1/BP--Bigger-Problem/Page1.html</link>
					  <description><![CDATA[It seems some progress has been made with the latest attempt at containment however, if I read things correctly the "solution" will be a "relief" well that will likely be completed in August. August? Three more months of spewing oil into the Gulf? Wow! <br/><br/>]]></description>
					  <author>no@spam.com (Rick Sidorowicz)</author>
					  <pubDate>Sat, 12 Jun 2010 16:10:51 EDT</pubDate>
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					  <title><![CDATA[G8 + G20 = $1 Billion!]]></title>
					  <link>http://www.refresher.com/mindfulnetwork/articlelive/articles/572/1/G8---G20--1-Billion/Page1.html</link>
					  <description><![CDATA[The G8 and G20 summits are being held in Canada this year, specifically in Toronto and cottage country a few hours north of the city. Kudos to the world leaders for taking the time for some face-to-face conversation and hopefully we will see some alignment on the critical global issues we face today. All fine and good ... however ... It's been reported that the cost of security for the event is over $1 billion. Really?<br/>]]></description>
					  <author>no@spam.com (Rick Sidorowicz)</author>
					  <pubDate>Thu, 10 Jun 2010 16:08:48 EDT</pubDate>
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