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Create
a 'context' that unleashes great performance
It starts
with 'a good look in the mirror'
It is your deeply held principles, values and conceptual models that 'show
up' for your organization every day. They are always perceived very accurately.
It is
the customer's experience that matters
The absolute importance of your customer's experience of your organization
on the front line at the point of sale.
The
employee - customer - profit model
Happy workers create happy customers who create sales and profits.
There
is no soft stuff or hard stuff
Honesty, trust, integrity, ethical behaviour, authenticity, dignity and respect
are entirely compatible with a ruthless commitment to achieving results and
the relentless pursuit of victory.
The triangle
of high performance in retail
With a priority of the product and merchandising, supported by an obsession
with customer service and an empowered front line.
Internalization
and being 'at cause'
This is the heart of a powerful 'can do' attitude of high performance.
We care
'Caring' is mindfulness and thoughtfulness in action. It's attention to detail
in execution. It's doing the right things for the right reasons - and it is
very powerful in action.
Pride
The pride of your associates is a measure of health and a source of competitive
advantage.
On a
'mission'
The first element is alignment - I fully understand
the expectations, I accept my role in the fulfillment of the objectives, I
want to be here and I will act to perform my role to the best of my abilities.
The second element is intensity - we have a mission
and a keen sense of urgency - and failure is not an option.
A high
powered approach
1. Surface issues
2. Engage people
3. Prioritize and allocate resources
4. Unleash ownership
5. Energize learning
Be the
leader
The
best leaders always lead on the front lines. The best leaders say, "come follow
me!" Just be the leader.
Back
to the mirror
Why
would anyone want to be led by you? Who are you and what do you stand for?
What do you want to create and what kind of legacy will you leave?
High
Performance Retail
is about the implementation and execution of proven best practices for breakthroughs
in performance on the front lines, where breakthroughs in performance are
defined as: significant and sustainable increases in sales and bottom line
profits; accompanied by aligned, positive and committed people; and exceptionally
satisfied and loyal customers.
What
does great performance look like?
Contact
High
Performance Retail
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2007 - High Performance Retail. All rights reserved.
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