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| High
Performance Retail™ What does great performance look like? |
Introduction |
Retail
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Who you gonna call? Shrinkbusters!™ Shrink and stocklosses are the scourge of the industry - the black hole that costs millions to control and still sucks millions out your bottom line. The traditional rule of thumb still seems to hold true - 1/3rd customer theft, 1/3rd inside theft and 1/3rd paper or book inefficiencies. Scary stuff in this day and age of high tech logistics and loss prevention wizardry. Many retailers see shrink as the 'problem' and loss prevention as the 'solution.' It is then very easy to rationalize spending millions of dollars to 'fix' the problem. The only trouble is - shrink and stocklosses - are not the 'problem!' They are the symptoms of the 'problem.' The bad news is that after spending millions to 'fix' the 'problem' you will still have the 'problem,' but hopefully closer to industry norms - if your LP people are very good. The good news is that you can virtually eliminate shrink and stocklosses - but only if you deal with the underlying and fundamental 'problem,' not just the symptoms. Shrinkbusters™ is a progressive approach that can 'shrink' the black hole very quickly. It is most effective when executed in concert with other facets of our approach however, it works very well and very fast as a stand-alone intervention. We can 'fix' your shrink. The preferred approach is to join your organization in a senior line management role and lead change from the 'inside.' This will allow a focus on your unique fundamental issues and opportunities with the tools and resources you have and are willing to invest in. This 'hands-on' approach will facilitate learning, provide immediate knowledge transfer, and have immediate positive impact on performance. Shrinkbusters™ can also be executed on a project basis based on the availability of resources. It starts with an understanding of your current reality in terms of magnitude and nature of losses, controls, integrity of information, and availability and access to support tools. Through on-site visits we conduct an audit of existing procedures and a 'reality check' that includes physical, people, and performance dimensions. We then work with you to implement best practices within your unique context. Shrinkbusters™ is a creative, progressive and disciplined approach that employs your information, technology, tools and resources, and engages your people in eliminating the fundamental sources of shrink and stocklosses. The very good news is ... it always works. High Performance Retail is about the implementation and execution of proven best practices for breakthroughs in performance on the front lines, where breakthroughs in performance are defined as: significant and sustainable increases in sales and bottom line profits; accompanied by aligned, positive and committed people; and exceptionally satisfied and loyal customers. What does great performance look like? Contact Copyright 2007 - High Performance Retail. All rights reserved. |
