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| High
Performance Retail™ What does great performance look like? |
Introduction |
Retail
Technology |
About
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There is a better way! The business is operating far below potential. Something is wrong. Every day I see people being disinterested in their work. I have to push, demand, follow up, double check - it’s like pulling teeth to get what I want, and to get it fast and right the first time. I see carelessness, wasted time, effort and materials, and a lack of responsibility. People come into work, do as they’re told, cover their asses, and go home. I don’t see much enthusiasm or initiative, and when I do, it doesn’t seem to last very long and I always end up with the monkey on my back to get things done right. I should turn up the jets, get rid of the dead wood and get moving once and for all! There must be a better way. We all know that doing more of the same 'stuff' will, in all likelihood, get us more of the same 'stuff.' Of course we know that. So then why do you do more of the same 'stuff?' You need 'the right stuff' and the right execution to make a difference. Performance improvement projects can close the gap on specific needs and solve 'what hurts' today. Improvement initiatives however, can be far more effective when integrated into a comprehensive set of principles that unleash great performance. The preferred approach is to join your organization in a senior line management role and lead change from the 'inside.' The High Performance Retail set of principles and techniques can help you execute more effectively, and do so in a way that stimulates self directed action and energizes your people. We can work on a specific performance improvement projects as needed, based on availability on resources. Our areas of expertise include: customer service and selling skills training; loss prevention; labour scheduling and productivity; coaching leaders of leaders - for multi-store managers; and incentive and recognition systems. High Performance Retail is about the implementation and execution of proven best practices for breakthroughs in performance, where breakthroughs in performance are defined as: significant and sustainable increases in sales and bottom line profits; accompanied by aligned, positive and committed people; and exceptionally satisfied and loyal customers. What does great performance look like? Contact Copyright 2007 - High Performance Retail. All rights reserved. |