COPYRIGHT

All articles are presented with permission under copyright of the individual authors with all rights reserved. All material not otherwise identified are under the copyright of Refresher Publications Inc. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical including photocopying, recording, or by any information storage and retreival system, without written permission from the publisher.

TRADEMARKS

The CEO Refresher is a registered trademark of Rick Sidorowicz.

The CFO Refresher, The HR Refresher, The CIO Refresher, The MBA Refresher, The CA Refresher, The CMA Refresher, The Legal Refresher, The PEng Refresher and just about all the other 'Refreshers' you can think of are trademarks of Refresher Publications Inc.

High Performance Retail is a trademark of Rick Sidorowicz.

Pilot Performance is a trademark of Pilot Performance Technologies Inc., and is used with permission.

Unauthorized use of the trademarks is strictly forbidden.

Refresher Publications Inc.
Toronto, Canada.

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