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September 2011 Volume 17 Issue 9.16 |
The CEO Refresher is your portal to the best brains on the planet! Creative leadership, innovation, leading change, executive intelligence, insight, excellent new articles every issue, and over 2,800 articles in the archives!
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  Work/Life Balance


Words & Wisdom
The Greatest Thoughts

Most Mindful
Ivy Sea Online

Personal Mastery
Core Belief Engineering

High Performance Retail
Customer Obsession

1001 Ways to Wow Your Customers!

The Mindful Network

The Leadership Imperative

The Corporate 360°
a very special offer!


  Kare Anderson
  Katya Andresen
  Avil Beckford
  Earl Bell vcfo
  Dianna Booher
  Jim Clemmer
  Core 77
  Bernie DeKoven
  Jory Des Jardins
  Phil Dourado
  Scott Eblin
  Tom FitzGerald
  Malcolm Gladwell
  Seth Godin
  Andrea Goulet
  Lisa Haneberg
  Sam Horn
  Peter de Jager
  Guy Kawasaki
  Steve Kayser
  Ellen Langer
  Sally Lever
  Ken Lizotte
  Mary J. Lore
  Eileen McDargh
  Kelly Mooney
  Heather Mundell
  Mike Myatt
  Tom Peters
  Virginia Postrel
  Presentation Zen
  John Renesch
  Laura Ries
  Mike Robbins
  Erin Schreyer
  Rajesh Setty
  Patricia Seybold
  Robert Sutton
  Penelope Trunk
  Christian Warren
  Liz Weber


  The Positive Leader
An inspiring two day workshop with JoAnna Brandi

Managing Thought
A way of living to achieve personal and business success with Mary J. Lore

  The Managing Thought — Live Workshop DVD


with Jim Seybert
October 10-11, 2011
Pismo Beach, CA



Here are two of the very best local trusted advisors!


Managing the Mobile Workforce Managing the Mobile Workforce
by David Clemons and Michael Kroth
Likeable Social Media Likeable Social Media
by Dave Kerpen
Better Under Pressure Better Under Pressure
by Justin Menkes
The Rowers' Code The Rowers' Code
by Marilyn Krichko with Jane Rollinson
Building an Organization of Fierce Competitors Building an Organization of Fierce Competitors
by Dan Elash
Look at More Look at More
by Andy Stefanovich
The Amazement Revolution The Amazement Revolution
by Shep Hyken
Enchantment Enchantment: The Art of Changing Hearts, Minds, and Actions
by Guy Kawasaki
POP! by Sam Horn Pop!
Stand Out in Any Crowd!
by Sam Horn
Managing Thought Managing Thought: Think Differently. Think Powerfully. by Mary J. Lore
Where Did That Come From? Where Did That Come From? Proven Tips to Manage The Almond Effect®
by Anne Riches
Organizational Development Organizational Development
by Stephen Balzac
The Innovation Secrets of Steve Jobs The Innovation Secrets of
Steve Jobs
by Carmine Gallo
The Smart Swarm The Smart Swarm
by Peter Miller
Open Leadership Open Leadership
by Charlene Li
Exceptional Service Exceptional Profit Exceptional Service Exceptional Profit
by Leonardo Inghilleri and Micah Solomon
I Love You More Than My Dog

I Love You More Than My Dog
by Jeanne Bliss

Now, Discover Your Strengths Now, Discover Your Strengths
by Marcus Buckingham & Donald O. Clifton
The Presentation Secrets of Steve Jobs The Presentation Secrets of
Steve Jobs

by Carmine Gallo
Taming the Search-and-Switch Customer Taming the Search-and-Switch Customer
by Jill Griffin
Just Listen Just Listen
by Mark Goulston
by George Barna
Chaotics Chaotics
by Philip Kotler and John A. Caslione
Marketing Metrics in Action Marketing Metrics in Action
by Laura Patterson
The Cult of the Customer The Cult of the Customer
by Shep Hyken
Running with the Rhinos Running with the Rhinos
by Christian Warren
The Amaryllis Way The Amaryllis Way
by Derrick Mueller
Let's Get Real or Let's Not Play Let's Get Real or Let's Not Play
by Mahan Khalsa and Randy Illig
Unleashing the Power of Rubber Bands Unleashing the Power of Rubber Bands
by Nancy Ortberg
Human Sigma
by John H. Fleming and Jim Asplund
Customer Service Made Easy
by Paul Levesque
Hit the Ground Leading!
by Angela Mondou
Chief Customer Officer
by Jeanne Bliss
Big Vision, Small Business
by Jamie S. Walters

- The Best Books -



The Best of All Time!


The Leadership

1001 Ways to
Your Customers!

Creating Company Environments
That Rock

Pilot Performance


Buffalo Brains
"What if everything you know
is wrong?"

Accolades & Awards


Site Map






  Desktoy by Ron Matzov  

The CEO Refresher has not been updated since the sudden and untimely death of Rick Sidorowicz, founder and publisher, in September of 2011.

Rick devoted a great deal of time and effort into developing and managing the CEO Refresher, and believed passionately in its value in providing the executive intelligence you need to lead well in these turbulent times. While access to all of the articles in the archives is still available, we would like to resume publishing new and fresh content relevant to you today.

If you are a former contributor, and would like to resume having your work published on The CEO Refresher, please get in touch. - Joan Donogh, Editor.


Recently Read and Highly Recommended!
... brain food for business!
Who's Leading Whom by Sandy Arpino
Uncommon Meetings by Ann Latham
Likeable Social Media
The Branded Mind
The Amazement Revolution
Building an Organization of Fierce Competitors

  Dan Elash  
The strength of our relationships depends on the congruence between what we say that we believe and then how we act day-by-day. Trust, loyalty, and affection are strongest when the gap between espoused and lived values is minimal. Our values are more real when we make the choices that support those principles.

Seasoned Leaders Have Balance
by Paul B. Thornton
  Paul Thornton  
Seasoned leaders know the importance of balance. But finding the right balance doesn’t mean moderation in all things. Rather it means being versatile and flexible. It means using the appropriate mix of various ingredients to help people grow and blossom. Great leaders have the wisdom to know what actions are needed and necessary to achieve success.

  Jim Seybert  
I ran a quick poll recently where I asked people to fess up and admit whether or not they read business email on Sunday. The idea came to me while reading work email on a Sunday afternoon and over 80% in my quick poll said they did, too. What about other bits of ageless wisdom that are really just garbage? I've come up with a couple, you can add to them as you see fit.

  Amy Abrams  
The course of entrepreneurship varies greatly. There is no one road to get there. But along the way, there are some fundamental building blocks, some critical milestones that go beyond the tactical measures of business growth and success -- the personal elements of satisfaction that help motivate and validate your decision of entrepreneurship, those things that cannot take away.

The Best Information Comes From Short Questions
by Mark Hunter
“The Sales Hunter”
  Mark Hunter  
Short questions get you long answers.  Long questions get you short answers. It is up to you as to the approach you want to take, but if you want to actually learn something about the customer’s needs, you will get there quicker by asking short questions.

  John Myrna  
No company grows by cutting expenses or staying on the "bunny slope." They grow by improving their productivity, business acumen, and overall ability to manage risk. Remember that all things being equal, the higher the risk you can effectively manage, the higher the ultimate gain you can realize.

  Sheri Riley  
So many successful people spend the majority of their time on one area of their life where they excel, but perpetually feel unfulfilled. With this in mind, Riley offers these 9 methods to help high achievers tap into the other 90% of “who they are,” beyond “what they do,” and realize greater life balance, joy and fulfillment in kind.

The Efficient Light Bulb
by Stephen Balzac
  Stephen Balzac  
Setting a goal, for example, to be more efficient, seems like it makes sense and certainly feels good. However, it pays to determine if that goal is actually going to get you what you want. Otherwise, you may just end up with a dead light bulb.

  Jeff Beals  
Are you doing whatever it takes to keep up? Are you willing to tear down a 1960’s-era mall and replace it with one of today’s hot new shopping developments?  Stay ahead of the trend or risk being squashed by it.

No matter if studying for a master’s degree in management, have recently graduated, or have been working in the field for years, situations that you have never dealt with before are sure to arise. To help, we have gathered the top 30 management forums and message boards. They are frequented by everyone from students to the CEO and have loads of real life experience to draw from.

  Henry Liska  
Great design is a paradox. The better a design is, the simpler it appears. And the easier it is to understand. Two words immediately come to my mind: elegance and ease. When a design is good, we “just see that it is”. It's intuitive. Obvious. In exactly the same way that not having to spend hours reading a tedious and complicated manual to figure out how to make something work – but just recognizing what needs to be done - is intuitive.

  Sandy Arpino  
If corporate, customer, team and individual goals are all aligned, then multiple energies flow in the same direction - that of organisational success - with magnified force, while lessening dependence on leadership. With so much to commend it, how can such a beneficial situation be brought about?

  Naseem Javed  
Esther Dyson the Great Dame of Silicon Valley, wrote a harsh column August 26th on GPS CNN on ICANN gTLD. I like and respect Esther especially her technical background, we have shared the podium, but as this topic deals with the centrality of global corporate nomenclature it demands an authoritative analysis and I feel it’s my responsibility to clarify and have taken the liberty to address her entire piece item by item.

  Liz Weber  
Great leaders use their expertise and connections to move the road blocks out of the way to ensure their managers and teams can implement the strategies when and how they need to achieve their vision. So what type of manager or leader are you? What type of manager or leader does your team need?

  Eric Blaier  
Being in an airport and trying to keep track of not one, but three laptops inspired me to write up 9 quick ways to improve an organization’s risk to a breach, attack, or virus. This article provides an overview the cyber landscape of 2011.
  Ann Latham  
Growth can wreak havoc on employees and company performance. As companies grow, employees are stretched, morphed, overwhelmed, and trapped. Meanwhile, fundamental company needs are often ignored. But it doesn’t have to be this way. To avoid the hazards of growth, ensure enthusiastic, capable, and realistic ownership of these four fundamental responsibilities.

What Kind of Problem Solver Are You?
by Avil Beckford, President, Ambeck Enterprise
  Avil Beckford  
The type of problem solver you are informs how you approach the challenges, problems and issues that you will inevitably face in your work and life. The problem solving process outlined in this article is solid and has been used successfully for decades. The entire process can take hours or it can take months depending on the complexity of the problem.

  Skip Weisman  
Training is not a panacea for all a company's problems. Of course, training can be of immense value and benefit in addressing many problems, but if the cause of the problem comes from higher up or outside their area of influence, then it can be a waste of time.  You need to address the root cause of the problem if you want to stop it and rebuild and retrain effectively with positive, long term results.

  John Boe  
Top salespeople and the most successful managers recognize the importance of nonverbal communication in the selling process and have learned to "listen with their eyes." They understand that one of the easiest and most effective ways to close sales is to be aware of their prospect's "buy signals".

  Rachel Thebault  
In February of this year, I celebrated my 7th anniversary of leaving the corporate world to pursue a lifelong dream of opening a bakery. Having spent the prior seven years as an investment banker, I realized that now I can compare my two careers, to use an investment banker cliché, on a "apples to apples" basis.

  Steve Kayser  

Hubspot has published a helpful e-Book called “Marketing Fact vs. Marketing Fantasy.” It’s for Marketers, PR folks, Product Evangelists or any executive that really wants to understand the changing dynamics of business communications. Though marketing is in the title, it could have easily been named,”Business Development: Fact vs. Fantasy.”


The Feminine Mojo Projects
with Jamie Walters
  Jamie Walters  
To surf change & transformation — and co-create a new paradigm — we must awaken our intuitive vision, creativity, and authenticity. That means reclaiming our Feminine Mojo. What is Feminine Mojo? The essence of who you truly are, with your awakened Feminine Mojo gifts. Your Feminine Mojo Gifts include heartfulness, vision, intuition, conscious imagination, creativity, moxey, sensuality, joy, and more.

  Naseem Javed  
Is $185,000 the right price for a single gTLD? No, it’s definitely not. If a gTLD is supposed to provide worldwide exclusive use of a name identity with unlimited sub-name-brand-extension-domains, this amount is insufficient for ICANN to add on critical features in the same application process.

The Positive Leader
an inspiring two day workshop with JoAnna Brandi
  JoAnna Brandi  
Leaders who know how to cultivate positive emotion in the workplace tap into an endless well of psychological capital – hope, optimism, confidence, resilience – that has the power to keep the organization innovating, creating value and astonishing their customers even in tough times. This workshop is a most positive step towards bringing more happiness and well being to your customers, employees and your bottom line. >>Read more

Free Trade Magazine Subscriptions is your gateway to thousands of trade publications and resource material. Browse through the extensive list of free Executive and Management magazines, white papers, downloads and podcasts! Simply complete the application form and submit it. All are absolutely free to professionals who qualify.

Customer Obsession - Service Recovery
from High Performance Retail
  High Performance Retail  
Creating a service recovery 'process' grounded in the ethic of  customer obsession can engage the imagination of your associates and service providers, and bring your values to life on the front lines.

2011 Hot 100 Retailers - The definitive ranking of the fastest-growing retail chains - from NRF Stores.


The Lamp and a Wish
by Jim Stovall
  Jim Stovall  
Since childhood, all of us, at one time or another, have thought about having a magic lamp and making our three wishes. Several years ago, I wrote a novel entitled The Lamp about adults making real-life wishes and then making them come true. Recently, my partner Tracy J. Trost and I have turned The Lamp book into a movie. Here’s a preview. (There is a link to the trailer, and this article includes Jim's Christopher Story - an absolutely wonderful video of Jim in action. ed.)

Best of The CEO Refresher - Creative Leadership
from The CEO Refresher Archives
  Desktoy by Ron Matzov  
Here are 25 of the best articles on Leadership in The CEO Refresher archives. There are over 300 excellent articles in three Creative Leadership collections - enjoy!

Creative Leadership I | Creative Leadership II | Creative Leadership III


Best of The CEO Refresher Executive Performance
from The CEO Refresher Archives
Here are 25 of the best articles on Executive Performance in The CEO Refresher Archives. Get into the archives and go deep to find a wealth of executive intelligence!

There are over 125 articles here - Executive Performance


Best of The CEO Refresher Leading Change
from The CEO Refresher Archives
Here are 25 of the best articles on Leading Change in The CEO Refresher Archives. Get the edge - get into the archives and go deep to find a wealth of insight!

There are over 100 articles here - Leading Change


Best of The CEO Refresher Communications
from The CEO Refresher Archives
  Political Correctness by Ron Matzov  
Here are 25 of the best articles on Communications, Public Speaking and More Effective Meetings in The CEO Refresher Archives. There are over 150 articles in the three archives below:

Communications | Public Speaking | More Effective Meetings



The Conscience of Television
Lauren Zalaznick thinks deeply about pop television. Sharing results of a bold study that tracks attitudes against TV ratings over five decades, she makes a case that television reflects who we truly are -- in ways we might not have expected.

The 6 Killer Apps of Prosperity
Historian Niall Ferguson suggests half a dozen big ideas from Western culture -- call them the 6 killer apps -- that promote wealth, stability and innovation. And in this new century, he says, these apps are all shareable.

The Gravity of Bach
Ingenuity, innovation, and precision engineering, from Paul Sloane's Destination Innovation.

Please Allow Yourself to be Inspired!
Emmanuel Kelly sings Imagine from John Lennon.

Can We Make Things that Make Themselves?
MIT researcher Skylar Tibbits works on self-assembly -- the idea that instead of building something (a chair, a skyscraper), we can create materials that build themselves, much the way a strand of DNA zips itself together.

When Men Go Passive and Women Go Wild
Kare Anderson revisits Dr. Pierre Mornell's theory on why he thought men and women were foundering in their relationships with each other.

The Shareable Future of Cities
Alex Steffen explores our planet's future, telling powerful, inspiring stories about the hard choices facing humanity ... and our opportunity to create a much better tomorrow.

How Algorithms Shape our World
Kevin Slavin argues that we're living in a world designed for -- and increasingly controlled by -- algorithms. And he warns that we are writing code we can't understand, with implications we can't control.
(Scary, wow!)

The Origins of Pleasure
Psychologist Paul Bloom argues that human beings are essentialists -- that our beliefs about the history of an object change how we experience it, not simply as an illusion, but as a deep feature of what pleasure (and pain) is.

... more interestingness!



You are always better off living from your integrity, no matter what it looks like it might cost you in the moment.
Dr. Jennifer Howard

If you don't have time to do it right, when will you have time to do it over?
John Wooden

Chains of habit are too light to be felt until they are too heavy to be broken.
Warren Buffett, from Jeffrey Fry

In anything at all, perfection is finally attained not when there is no longer anything to add, but when there is no longer anything to take away.
Antoine de Saint-Exupery

If you can't explain it simply, you don't understand it well enough.
Albert Einstein, from Liz Weber

Chance favors only the prepared mind.
Louis Pasteur, from Ken Lizotte

One of the hardest things in life to learn is which bridge to cross and which bridge to burn.
David Russell, @Chris Cade

If it’s not fun, you’re not doing it right.
Bob Basso, @aspaonline

Stripped of all its trappings, leadership is the courage to do the right thing.
Michael McKinney

Only those who will risk going too far can possibly find out how far one can go.
T. S. Eliot, @Rebel Brown

The only thing we have to fear is fear itself.
Franklin D. Roosevelt

I never wanted to be a businessman, I just wanted to change the world.
Richard Branson, @Inspire_Us

...more quotes in Word & Wisdom - The Greatest Thoughts!

  The CEO Refresher Insight/Thought Leaders   Creating a More Mindful and Profitable Future
  John Mauldin   John Mauldin
Market Insight:
Thoughts from the Frontlines
  Jamie Walters   Jamie Walters
Visionary Resources for Living True and Working Well
  Anne Riches   Anne Riches
The Almond Effect®
  JoAnna Brandi   JoAnna Brandi
The Customer Care Coach
  Laura Patterson   Laura Patterson
Vision Edge Marketing
  Dan Elash  

Dan Elash
Illuminating Vision,Thought and Practice

  Mary Lore   Mary J. Lore
Managing Thought: Think Differently. Think Powerfully.
  John Renesch   John Renesch
Getting to the Better Future
  Jim Stovall   Jim Stovall
Expect the Best!
  Mike Robbins   Mike Robbins
Appreciation and Authenticity
  Ann Latham   Ann Latham
Uncommon Clarity
  Liz Weber   Liz Weber
Insights into Leadership
  Sally Lever   Sally Lever
Downshifting, Sustainable Living, Sustainable Business
  Tom FitzGerald   Tom FitzGerald
Preemptive Turnaround
  Eileen McDargh   Eileen McDargh
Straight-up Insights on Work and Life Leadership
  Jim Seybert   Jim Seybert
Leadership RE: Vision
  Henry Liska   Henry Liska
A New Definition of Luxury
  Angela Mondou   Angela Mondou
Hit the Ground Leading!
  Sam Horn   Sam Horn
POP! of Mind - Break Out Instead of Blend In!
  Jill Griffin   Jill Griffin
Loyalty Solutions
  Jeanne Bliss   Jeanne Bliss
Customer Bliss
  Kare Anderson   Kare Anderson
Say It Better
  Suzanne Bates   Suzanne Bates
Transforming Leaders into Powerful Communicators
  Dawn-Marie Turner  

Dawn-Marie Turner

  Mark Goulston   Dr. Mark Goulston
Usable Insight
  Paul Sloane   Paul Sloane
Destination Innovation
  Estienne de Beer   Estienne de Beer
Grow People - Grow Performance
  Dianna Booher   Dianna Booher
Communicate with Confidence
  Jim Clemmer   Jim Clemmer
Leading @ the Speed of Change
  Stephen Dent   Stephen Dent
Partnering Intelligence
  Shep Hyken   Shep Hyken
Moments of Magic™
  Stephen Balzac   Stephen Balzac
7 Steps Ahead
  Jeff Mowatt   Jeff Mowatt
Influence with Ease®
  Christian Warren   Christian Warren
Running with the Rhinos
  George Barna   George Barna
Examine, Illuminate, Transform!
  Bob Prosen   Bob Prosen
Less Talk, More Results!
  Maureen Blandford   Maureen Blandford
The MindTime Group
  Alexander Kjerulf   Alexander Kjerulf
Daily Reports from the Chief Happiness Officer
  Ed Horrell   Ed Horrell
The Kindness Revolution
  Dean Robb   Dean Robb, Ph.D.
Renewable Corporate Entrepreneurship
  Marie Kane   Marie J. Kane
The Superb Organization
  Paul Levesque   Paul Levesque
Customer Service Made Easy
  Bernie DeKoven   Bernie DeKoven
It's Good to Have Fun!
  Jackie Bassett   Jackie Bassett
Aligning Technology with Business Strategy
  Lisa Sidorowicz   Lisa Sidorowicz
Core Belief Engineering
  Dudley Lynch   Dudley Lynch
Leaping Free of an Outdated Human Nature
  Ilene Rosoff   Ilene Rosoff
The Right IT Stuff for Small Business!





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