Managers and leaders must express their ideas clearly, concisely, and completely when speaking and writing. If your written messages aren’t clear or lack important details, people will be confused and will not know how to respond.
Whether it’s subtle or obvious, aggressive communication is effective because it plays on the fear we all have of conflict, confrontation, or being the center of attention in a negative way.
There are several tactics that can be pulled, as needed, from your “interpersonal-communication skills toolbox,” so that a heated dialogue can be self-facilitated or cooled off to allow for a more productive, less harmful interaction.
If you know what some of the nastier poor-communication habits are, you can become more mindful and look for ways to increase your skillfulness. The positive results can be seen in interpersonal interactions as well as improvements in the quality of your marketing communications and networking.
Whether you own your own business, lead a corporate division, or simply need to collaborate with others in order to do your work, one thing is certain: you need to communicate, and communicate well, to truly shine.
Phone skills are an important part of the job. The way you handle your phone is as important as a face-to-face meeting. So take the time to go over some of the basics.