Organizational leaders must take it upon themselves to address issues promptly and directly. By doing so they point out the specific behavior they witnessed, outline why and how it is a problem, and ask for a change in behavior to which they can then hold the individual accountable.
When you focus on desirable behavior it gives you something measureable. It is easier to judge if the desirable behavior was fulfilled. Trying to prove a negative, that something you didn’t want to happen didn’t happen, is much more challenging, it’s subjective and can be open to debate.
The problem with social networking sites, from the standpoint of reputation, is that they give people visibility into parts of your life that they wouldn’t otherwise have: they connect otherwise detached social networks.
A lack of specificity is just one of seven communication mistakes organizational leaders are making when interacting with their peers, direct reports and those they answer to such as shareholders and board members.
These three topics are the practical, positive, systemic aspects of your work: what you’re doing, why it matters, and how you know you are progressing. They reinforce the fact that you bring value to, and find value in, your workplace. They focus your creative energy on value, output, and mutual benefit.
These seven leadership communication habits can cause significant damage to an organization’s culture, including negatively impacting employee morale, motivation and productivity. Long-term toleration of these communication styles can create a low-trust, highly toxic work environment.
One of the key responsibilities of a manager is to be able to clarify what the desired outcome is — or in the case of implementing projects — what the deliverable needs to be. So what is “the deliverable?”
Listening is not only the most important aspect of communication – it can make or break our relationships. Our ability to appreciate, respond to, and empower others is based on our ability to listen to them in an empowering and open way.
Bottom line: talk is not cheap – it’s priceless. The competitive edge does not have to be more bells and whistles on a CRM system or another layer of voice mail doom loops.
If your managers talk but don’t communicate, show them how to communicate. Let them experience honest communication. It’s a beautiful thing.