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Best of The CEO Refresher on Communications
Here are 25 of the best articles on Communications in The CEO Refresher Archives. Get the edge - get into the archives to find a wealth of executive intelligence and insight! A subscription is required to view the articles in this collection.
       
             
   
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Best Books

The Voice of Authority

The Back of the Napkin

Influence

Fierce Conversations

 

 

The Power of Our Words
by Rebecca L. Morgan, CSP, CMC
We have opportunities every day to use our words to cut or to heal. Every time we open our mouth, We have a choice. You and I have the power to make others feel great--or horrible. With that power comes responsibility. We have the obligation to use that power in the best way possible for our fellow humans. Let's use the power of our words thoughtfully and positively to help prevent more pain on the planet and help heal the pain that's already here.

"Process to the People!" Chairing vs. Facilitating a Meeting
by Michael Goldman, M.H.Sc.
All good facilitators should know when and how to act as an effective chairperson. Conversely, it would be ideal if all chairpersons were also skilled facilitators, being able to switch styles when they seek participation and ownership. With some planning beforehand, these roles don't need to conflict. The key is to be clear about when each approach should be used.

Four Facilitator Roles Guarantee Success
by Baldwin H. Tom
A facilitator can benefit most any group deliberation. One of the most challenging assignments for a facilitator is to form a coalition with groups not necessarily friendly with each other. This is the framework in recommending four facilitator roles that guarantee session success.

Be the Face They Trust When the Crisis Hits
by Kare Anderson

More than ever, every organization needs a plan. Responding quickly, fully, and truthfully is the only way you can keep the faith of the publics you serve, inside and outside your organization.

How to Improve Your Writing by Standing on Your Head
by Philip Yaffe

You may not have thought about it, but newspapers provide the best examples of clear, concise, dense (factual) writing you can find anywhere. Journalists not only write superbly well, they do so extremely rapidly. They don’t have the luxury of spending several days to put together their text. At best, they have a few hours. Learning how journalists work their “daily miracles” can help you write better at your much more leisurely pace.

Communicating Change - The Essentials!
by Bob Selden

The path for organisations undergoing change is a lot smoother if they get their internal communication processes right.

What's Not Revealed is Often Most Revealing
by Kare Anderson

Here are four ways to learn more about underlying feelings -- yours and others -- so you can be more thoughtful, clear and genuine in your choices and your communication.

The Eight P’s of Persuasive Presentations
by Rosemary Rein

There are two major job responsibilities of a CEO.  One is Chief Strategist. The other is Chief Story Teller. Just look at Apple’s Steve Jobs, who excels at both. Considering that many people would rather die than speak in public, including CEO’s, comes this concise article detailing the 8P’s of Persuasive Presentations.  Never be Boring Again!

Principles of Good Writing
by Paul B. Thornton

The process of good writing involves three basic steps - preparing, writing, and editing. Practicing the following 16 principles will help you be a more effective writer.

The Mathematics of Persuasive Communication
by Philip Yaffe

Mathematics is all about precision. It is therefore not so odd to think that applying some of the concepts of mathematics to communications could make them substantially more effective.

Be More Frequently-Quoted Than Celebrities
by Kare Anderson

Here are ten quick tips for becoming the most frequently-quoted expert in your profession, organization, market or cause.

Seven Habits of Highly Effective Presenters
by Rebecca Hart

Jerry Seinfeld said that at a funeral, most people would rather be in the coffin than giving the eulogy. Are you one of those people? If so, here are seven tips to overcome your fears and excel in your next public speaking opportunity.

Strategic Planning Without Meeting Skills Spells Disaster
by Victoria A. Hoevemeyer
This article is designed to look at one often overlooked aspect to ensuring that your strategic planning effort pays off: effective meeting management.

Decision Traps
by Michael Goldman

Common decision-making problems and easy-to-implement solutions.

Quality Linked to Conversation
by Brady Wilson

"The quality of an organization is directly linked to the quality of conversations of the people in that organization." It's funny how a statement, read casually from a book or magazine can lodge inside you and goad you to embark on a journey that shapes the rest of your life.

Six Tips for Redirecting Highly Charged Conversations
by Jamie S. Walters

There are several tactics that can be pulled, as needed, from your "interpersonal-communication skills toolbox," so that a heated dialogue can be self-facilitated or cooled off to allow for a more productive, less harmful interaction.

Seven Insights into the HEART of Public Speaking
by Raju Mandhyan

Here are seven insights that I have drawn from my book, The Heart of Public Speaking. They may not be worded in the book as they appear below but they are insights that the book makes an effort at making a part of your being.

The Seven Worst Communication Habits
by Jamie S. Walters

The Big Seven worst habits of communication are bad enough when they happen occasionally. They become "big and bad" when they're practiced habitually. And they do, ultimately, exact a cost.

A Short Guide to Effective Public Speaking
by Stephen D. Boyd, Ph.D.

From my experiences in delivering over 1500 speeches during the past 20 years, here is a quick guide to giving an effective and interesting presentation your very first time.

Engaged Listening and Inquiry
by Jamie S. Walters
To be truly engaged in listening, we have to put ourselves in a receptive space rather than an active or action-oriented space. We can combine this receptivity with inquiry, to both significantly enhance the quality of our interactions and raise the level of our awareness and understanding.

Great Meetings: Start at the End
by Joni Daniels
With a few short changes in strategy, your meetings can become meaningful encounters in which people work hard, produce outcomes, and leave with a sense of accomplishment.

Seven Secrets to Psych Yourself Out of Pre-Presentation Jitters
by Dianna Booher
Stage fright often begins long before a performer takes the stage. The condition sets in the moment we accept an invitation to make a presentation. The following hints may help you deal with that sense of discomfort until it dissolves into confidence.

Deep Listening: How Can it Make a Difference for You?
from Ivy Sea Online
Hearing requires functioning ears. Listening, on the other hand, requires comprehension, minimal distraction and a release from your opinions while the other person(s) is speaking. And then there’s deep listening.

Take Advantage of the Sounds of Silence
by Dianna Booher
There's more to hearing than meets the ear. What's the next silence you can turn into action?

Don't Read That Speech!
by Gayle Brickman

Organize to develop a more natural delivery - the five steps to overcome speech reading.

 

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