Phone skills are an important part of the job. The way you handle your phone is as important as a face-to-face meeting. So take the time to go over some of the basics.
Author Archive | Shep Hyken
People who love what they do seem to have a charisma or enthusiasm about them. Their attitudes are contagious, and for obvious reasons, they are simply more enjoyable to be around.
Putting Wow! into what you do and sell isn’t very hard, but it is extremely effective. And I guarantee that for the receiver, it is a MOMENT OF MAGIC!
We need to get inside our customers’ heads and give them what it is that they want versus what it is that we think that they want.
Managing the first impression is so simple, so why make it hard on yourself? Simply manage the impression and set a positive tone for any interaction that is to follow.
Manage your moments of truth. Seize every one of them, even if they are moments of misery, as opportunities to show how good you and your organization are. This will go a long way in building long-term customer loyalty and total customer satisfaction.