If you give someone a problem they can solve comfortably, and one that they have no idea how to approach, they will do the former.
Author Archive | Stephen Balzac
The experience of changing something in one part of the business causing an apparently unpredictable reaction in another part of the business is, sadly, far too common. How information moves through the system varies according to the roles people play, the way communication is handled, and the unwritten, implicit assumptions that people make.
In a business, the tendency is to apply expert opinion and previous experience to many situations. A break in similarity, however, is a clue that something major may have changed. It is a clue that the previous situation and, therefore, opinions and judgments based on that previous situation, may not apply. When that happens, it’s […]
The “perfect” solution to a problem varies greatly depending on whether you happen to be the person designing and building the product, the person selling the product, or the person using the product. Seems obvious, right? Despite being obvious, however, the problem keeps recurring. But sometimes, there really is a perfect solution.
Grabbing a pre-existing solution often seems like a quick way to solve a vexing problem. Unfortunately, the price is more than just the cost of implementing the solution: it’s also the opportunity cost of wasted time and loss of enthusiasm.
The NY Times article, “Driven to Distraction” discussed the practice of turning cars into mobile offices. The dangers of this practice I will leave to others to debate, although I will mention that the Car Talk Guys are definitely Not Happy about it. What I found particularly fascinating in reading this article was the justifications […]
Why do the same issues keep coming up over and over again in meetings? Why is it that some things never get resolved while other issues that have apparently been resolved keep returning from the grave? Perhaps more to the point, what can be done about it?
The leader who has to constantly tell people what to do is not doing a good job of leading. The leader who has to get out of the way so that his team doesn’t run over him in their rush to accomplish the goals of the team is the true successful leader. What sort of […]
There is an old and hoary claim that if you put a frog in boiling water, it will immediately jump out, but if you put it in cold water and slowly increase the temperature, the frog will sit there until it cooks.
Scott Adams, of Dilbert fame, routinely features tales of bumbling managers. The popularity of Dilbert, and the degree to which it resonates with people, are a testament to his accuracy; indeed, Dilbert’s pointy-haired boss has become an iconic figure.