Author Archive | Stephen Balzac

Put The Candle Back

The experience of changing something in one part of the business causing an apparently unpredictable reaction in another part of the business is, sadly, far too common. How information moves through the system varies according to the roles people play, the way communication is handled, and the unwritten, implicit assumptions that people make.

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When The Fat Tuesday Sings

In a business, the tendency is to apply expert opinion and previous experience to many situations. A break in similarity, however, is a clue that something major may have changed. It is a clue that the previous situation and, therefore, opinions and judgments based on that previous situation, may not apply. When that happens, it’s […]

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A Perfect Solution

The “perfect” solution to a problem varies greatly depending on whether you happen to be the person designing and building the product, the person selling the product, or the person using the product. Seems obvious, right? Despite being obvious, however, the problem keeps recurring. But sometimes, there really is a perfect solution.

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The Procrustes Method

Grabbing a pre-existing solution often seems like a quick way to solve a vexing problem. Unfortunately, the price is more than just the cost of implementing the solution: it’s also the opportunity cost of wasted time and loss of enthusiasm.

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Where There Is Nothing

The NY Times article, “Driven to Distraction” discussed the practice of turning cars into mobile offices. The dangers of this practice I will leave to others to debate, although I will mention that the Car Talk Guys are definitely Not Happy about it. What I found particularly fascinating in reading this article was the justifications […]

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Who Is In Charge Here?

The leader who has to constantly tell people what to do is not doing a good job of leading. The leader who has to get out of the way so that his team doesn’t run over him in their rush to accomplish the goals of the team is the true successful leader. What sort of […]

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