A global brand building communications program - consistent across media,
channels and borders -- is nothing less than the holy grail of technology
marketing. Yet the degree of difficulty in building and implementing a global
campaign is extreme. It requires patience, purpose, diplomacy, creativity,
energy and athleticism. Heck it would try all of the skills of Indiana Jones,
just as his own search for holy grail did.
There are extraordinary obstacles that must be overcome, or alternatively,
The fact of the matter is, a strong, centralized marketing function that
legislates and polices brand standards and guidelines with a firm hand is
not at all a guarantee of success. That would be much too easy. Our experience
suggests that this form of functional fascism discourages cooperation and
stokes the embers of dissent.
A centralized marketing function with comprehensive brand standards and
guidelines is a given, of course. But it must be viewed as only the platform
upon which a program can be built, an enabler in the rigging, staging and
merchandising of the effort.
Engineering a global campaign with a brand integrity requires a careful
chemistry of tools, strategies and behaviors. The key elements follow.
- A global marketing effort must realize, embrace and accommodate regional
and cultural differences. If there is inadequate flexibility, there
will not be consistent implementation. A positioning in one part of the
world may not have currency in another. A visual strategy that is particularly
effective on one continent may be culturally insensitive on another. A palette
that offers differentiation in one geography may be the national colors
in yet another. We have experienced the irony many times - ultimately a
global brand building program will enjoy more consistency (and success)
if there is careful, considered accommodation of differences.
- The global effort must be "owned" by a multinational team -- as opposed
to an elite cadre within central corporate management. This team must
meet regularly and openly discuss program obstacles, challenges and successes.
The program will only benefit from inclusive representation and consensus
among regional sensitivities, cultural issues, and tribal mores.
- Comprehensive brand standards and guidelines must be authored and
published in a variety of formats - in ink and paper and digitally.
These guidelines must take every conceivable application and question into
account - from identity usage, to positioning, tone, brand hierarchies,
colors, and templates for every communication channel. Leave nothing up
to chance. And make sure that this information is available to everyone
- globally - in a format that is most useful to them, not the method that
is easiest for you.
- A fully functional, interactive extranet is an increasingly necessary
tool in the building of a global communications program. In addition
to hosting brand standards and guidelines, it can provide a very efficient
venue for the global team's communications. What's more, a well conceived
extranet can library imagery for use around the world, downloadable type
fonts and templates, and it can network global team members together for
the purpose of sharing experiences, posing questions and celebrating successes.
- Design processes to accomplish the overall objective. For example,
generating effective and accurate translations -- especially in regard to
technical products and services - is an objective for which the strategy
might vary from country to country. In some instances translations might
best be generated in-country, while in other instances translations from
a centralized service might be more practical and preferable. It is critical
to be open and accommodating - remember to reconcile the overall objectives
with the consequent strategies.
- Always keep in mind that while it may be seductive to believe that
a global brand building communications program is an outcome, it
is in reality a process. If you happen to be very good (and very
lucky!), you will see many signs of success along the way. But the kind
of effort that is most effective requires constant attention, nourishment
and improvement - don't lose your focus. Building on both modest successes
and program milestones demands a long-term process outlook, not a project
Tom Simons is the President & Creative Director of PARTNERS+simons. PARTNERS+simons
is a full-service marketing communications agency with $95 million in annual
capitalized billings and a unique business model. While the agency has a core
staff of over 50 full-time employees, it expands (and contracts) its resources
according to the needs of individual clients. The agency is well known for
its print, broadcast, outdoor, annual reports and online brand work for a
host of clients in the health care, life sciences, technology, professional
services, financial services and consumer sectors. Clients include Blue Cross
Blue Shield of Massachusetts, Caritas Christi Health Care, Applied Biosystems,
Iron Mountain, Eckert Seamans Cherlin & Mellot, Sun Life Financial, Pioneer
Investments, and HP HOOD. Visit www.partnersandsimons.com for additional information.