The CEO Refresher  
    Strength in Unity by Ron Matzov   FEATURES
Current Issue | Archives | CEO Links | News | Conferences | Reading
Communications - awareness, skill, precision and improved effectiveness. Expert information and intelligence for more effective verbal and written communications.
  Index of Archives
  Index by Author
  How to Contribute
  How to Advertise
  Member Benefits
  Customer Care
  About Us
  Contact & Comments



How To Get Change Management on the Project Management Agenda
by Marcia Xenitelis

Most project managers think of change management as something that happens later in the project management life cycle. So let’s talk about why this happens and what as change managers we can do to put it on the agenda. Change is only successful when it is seamlessly integrated into the way the organisation operates, not as an appendage to the organisatio

Are You Trying To Make Pigs Fly (or Expecting Employees to Do Things They’re Not Cut Out to Do)?
by Skip Weisman
Baseball teams do not have catchers playing center field, or third basemen coming in as relief pitchers. In football, quarterbacks do not play defensive line, and wide receivers do not kick field goals. And, pushing a pig out an airplane door at 15,000 feet to try and teach them to fly will just give you a dead pig when they hit the ground with a loud “splat!” Trying to get employees to perform tasks they are not suited for will cause them to fall just as flat!

Are Your Communication Strategies Really Engaging Employees?
by Marcia Xenitelis

As communicators we have the opportunity to become creative in how we communicate and engage employees. The ultimate aim in employee communication has to be to create the “Aha!” moment. This is the moment when employees have the necessary information and can say, “Now it makes sense,” “Now I understand,” “Now I can do something about it.”

How to Create Good Conversation
by Brian Tracy

I'm going to talk about some of the things that you can do to become a more effective conversationalist. As with anything worthwhile, these ideas require practice, over and over, until they become a normal and natural part of your personality. Once you begin putting these points into action, you will feel more confident and competent in your interactions with virtually anyone and everyone you meet.

The Art of Asking Questions
by Michael Beck

Whether you're having sales conversations, coaching conversations, or working to develop others, learning how to ask good questions can be the difference between success and failure.  What does asking the right questions at the right time mean?  It means asking questions in such a way as to better understand the other person, their needs, and their motivations.

“Poor Communication” - What Does It Really Mean?
by Ann Latham

Not sure I've ever encountered an organization that doesn't complain about "poor communication." But what does it really mean? Too often companies respond to the complaint with meetings, memos, newsletters, announcements, presentations, and videos without ever touching the real cause of the complaints. There are four main reasons why employees complain about a lack of communication, none of which are resolved with more communication!

How Can I Turn a No into a Yes?
by Sam Horn

During a recent Win Buy-In: Get Anyone Intrigued in Anything in 60 Seconds workshop I gave in Europe, a participant raised his hand and asked, “What can we do if we anticipate our decision-maker is going to say no? Do you have a way to turn that into a yes?” “Certainly." When you create a win for everyone involved; you’re more likely to get a yes. Here's an example.

Resurrecting the Bullet Point: The Return of an Old and Valued Friend
by Philip Yaffe

I have recently been reading and hearing comments that bullet points for slide presentations are dead, as evidenced by the rapidly-becoming-legendary presentations of Steve Jobs, co-founder and head of Apple Inc. How could such an outstandingly useful tool be considered dead or deserving to be so? Quite simply, because many presenters seem to have forgotten — or never knew — their true purpose.

Recession Proof Communicating: How to Win Over Listeners and Maximize Results During Tough Times
by Karen Friedman

In today’s business world, employees and customers alike will tell you they’re clamoring for authenticity. They confide that what management says or doesn’t say affects morale which is why communicating early, often and openly is essential especially when times are tough. If you want to earn trust and understanding, then communicating must be as deliberate and consistent as brushing your teeth. These strategies are essential in good times and bad.

Filling the Cultural Gap of Communication
by Siddharth Sehgal
The business world is now more dynamic, adaptable and rigorous than ever before. We have to broaden our horizons in order to grow and our ability to communicate plays a key role in this growth. What key factors should a manager keep in mind while working in a foreign country or working with people from a different background? What are the basics to fill a cultural gap of communication? Let’s explore some.

Why Successful Organizational Leaders Burn Their Mission Statements
by Skip Weisman

If organizational leaders want to inspire and motivate employees, connect at a deep level with customers and build a brand around something that shows the organization makes a difference, they should burn their organization’s mission. Then, they should dig deeper to identify the organization’s Purpose.”

You Never Know Who's Listening
by Ed Muzio

I think one of the reasons that sites like Facebook, MySpace, Twitter, and LinkedIn are so enjoyable is that they give us insight into what our friends and colleagues are thinking and doing.  Whatever the reason, we obviously like the feeling, because so many of us keep returning to the sites! But there is a down side to giving such a wide audience visibility into your thoughts and actions:  the potential impact to your reputation.  

Two Ways Business Leaders Unknowingly Sabotage Trust
by Skip Weisman

Trust is the fuel that propels teams and organizations to high-levels of success. Yet, organizational leaders today unknowingly do almost everything in their power to sabotage trust. The primary way in which trust in organizations is sabotaged is by a leader’s communication style. One particularly egregious style of leader communication, which significantly undermines trust, is called “indirect communication.”

Three Conversations to Improve Your Workplace
by Ed Muzio

Are you having a bad week at work, or maybe a series of bad weeks? Have you sadly concluded that the pay you receive is not in exchange for your output, but rather for your willingness to tolerate misery? You don't have to buck up, think positively, or set a better example. Instead, I just want you to have three simple conversations next week. I don't even care who you talk to, as long as you discuss these three topics. (Includes an excellent video - ed.)

Business Leaders: Here’s A Simple Communication Strategy to Improve Employee Performance
by Skip Weisman

Whenever providing feedback to request a change in behavior to achieve greater, more positive results, it is vital to communicate with a focus on the new, desirable behaviors and actions. Here is a three-step exercise to help you transform any list of undesirable behavior into the preferred desirable behavior.

Seven Tips to Instantly Give Your Content Personality
by Andrea Goulet
Content with personality sells. Brands spend big bucks developing a distinct voice that makes them stand out. Conversational words engage your prospects instead of putting them to sleep, or worse, buying from someone else. This idea of copy that is personable and professional at the same time is what I built my career on. And here are some tips I’ve learned along the way to help your brand stand out from the pack.

The #1 Leadership Communication Problem Preventing Your Employees from Doing Exactly What You Want
by Skip Weisman

There are seven communication mistakes that lead to mis-understandings, and cause conflicts between co-workers, and bosses and their subordinates, which lead to low morale and toxic work environments. They are called the "The 7 Deadly Sins of Organizational Leadership Communication." This article will address the least understood and most common of these leadership communication sins, a “lack of specificity.”

Yaffe’s Law vs. Murphy’s Law: A New Look at an Old Problem
by Philip Yaffe

For most educated persons, Murphy’s Law is the fundamental law of the universe, even more important than birth, death and gravity. I am now pleased to report a loophole. In at least one important area of human activity—expository (non-fiction) writing and public speaking—Murphy’s Law does not have total coverage.

The 7 Deadly Sins of Organizational Leadership Communication
by Skip Weisman

Many leaders feel challenged in managing performance and either, procrastinate on addressing issues and tolerate the results, or they address them with ineffective communication habits that sabotage their intended outcomes. There are seven primary stylistic mistakes leaders regularly make when communicating to manage performance in their organization.

How an Ugly Duckling Became a Swan
by Philip Yaffe

Over the past 40-plus years as a journalist and marketing communication consultant, I have frequently been told that I am an exceptionally good writer by teachers, friends, colleagues, and clients. But I wasn’t always a good writer; in fact, I used be a very bad one. So what happened to bring about this monumental change? Basically, university.

The Mathematics of Persuasive Communication
by Philip Yaffe

At first glance mathematics and persuasive communication—writing, and particularly public speaking—would seem to have little in common. After all, mathematics is an objective science, while speaking involves voice quality, inflection, eye contact, personality, body language, and other subjective components. However, under the surface they are very similar.

Change Management and Employee Communication Strategies
by Marcia Xenitelis

Information is important, employees need to know what is happening, when, why, who, what and by whom.  However, equally as important when it comes to organizational change, employees need to be involved in the process to be truly engaged. 

Writing Effectively by Doing LESS: A Simple 5-Step Plan of Action
by Tijana Salaj

It’s not easy to write an article or a book especially if you usually sit in front of computer for a long time without any ideas or inspiration. The key is not to confuse being busy with being effective. Here are five steps to pay attention to when engaged in the writing process.

The Value of Employee Engagement Surveys as Part of a Change Management Strategy
by Marcia Xenitelis

There are two major issues to consider during tough times. The first is how we inspire confidence and innovation in an organization that appears to be in freeze mode.  The second is what you should measure as an indicator of employee engagement.

Gaffes, Faux Pas and Awkward Moments: Tips for Successful Emailing in the Workplace
by Lauren Fleming

A few simple changes to your emailing routine thus can make a huge difference. You never know when spell-check, for example, is going to accidentally change your client’s unusual last name to an obscene idiom. Or when you forget to check who has been CC’d in the message you so “wittily” replied to. Double-checking a few things can save you a lot of headaches and a ton of grief.

Rays of Sunshine
by Eric Garner

If you want to move up the ranks of masterful communication, you have to watch what you say to others. Not just in the showpieces of communication such as a presentation, a memo, or a meeting, but in everyday interaction. Learn these seven rules and you can quietly and unobtrusively become a master of interpersonal relationships.

How To Cascade Messages via Managers To Employees
by Marcia Xenitelis

One of the common mistakes people make when designing a change program is assuming that if a person is a team leader, supervisor or senior manager they should naturally know how to communicate face to face with their teams. There is however a very easy way to ensure that there is structure and content that make it very easy for managers at all levels to follow.

Appreciative Inquiry, an Acquaintance
Raju Mandhyan

The method of Appreciative Inquiry provides an approach towards achieving excellence by focussing on exceptional performances of the past and current core strengths which can be blended with a clear, challenging and conscientious vision of the future. The method is holistic, life-giving, constructive and in resonance with all that nourishes us as human beings and human organizations.

How to be a Successful Leadership Communicator
by Jacqueline Moore

You hold meetings with staff or board members or suppliers, you interview potential managers, you meet customers and shareholders, you chat in the corridor or on the phone. All of these formal and informal moments offer you the chance to influence, to enthuse and to inspire. So how can you make the most of these moments - how can you become a truly successful communicator?

Why Managers and Supervisors ARE NOT the Best Communicators During Times of Change
by Marcia Xenitelis

Everywhere you look these days the focus in Human Resources and Employee Communication is managing change within organizations.  But most of these programs fail to achieve their objectives. Here is an example of  how you can still give accountability for specific messages to managers and supervisors and at the same time utilize your CEO as a key communicator during times of change. 

Make Better Business Decisions
by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler

"Crucial Conversations" are those tough, day-to-day interactions in which the stakes are high, people have conflicting views, and emotions run strong. The surprising thing about these conversations is that they often occur when least expected whether in the boardroom or by the water cooler. Mastering them can transform businesses and careers, strengthen teams, increase productivity, and boost the bottom line. 

What is NLP?
by Linda Cattelan

NLP is the acronym for Neuro Linguistic Programming. The study of excellence in communication (with yourself and others) in order to create the results you want! NLP is an approach to understanding and directing human experience, communication and behavior.

From Facebook to Phonebook: How Wingmen Stay Connected
by Waldo Waldman

In this high speed age of Twitter and text messaging where words on a screen are the norm, we need to hear each other’s voices.  Voices incur emotion and emotion is what connects people.  And when connections are made, trust is built and relationships develop.

How to Write a Corporate Image Brochure People Will Truly Want to Read
by Philip Yaffe

Writing a corporate image brochure is truly a study in futility. Two things are certain about these expensive, glossy booklets: 1)   Almost all companies of any size feel compelled to produce them. 2)   Virtually no one ever reads them. The solution to the problem is well-known: Write from the reader's point of view. But while everyone may know this, hardly anyone actual does it. They think they do, but they don't.

How Americans Can Instantly Improve Their Speaking Skills
by Philip Yaffe

Let me confess that I am an American and l used to speak very badly. Now I speak very well, at least that is what everyone tells me. The fact is, my change from being a poor speaker to being a good speaker happened virtually overnight. Here's the story.

Don't Write Short Texts - Write Concise Ones
by Philip Yaffe

People pay attention to texts that catch and hold their interest. Once that interest wanes, they stop reading. It's as simple as that. Whatever effect radio, television, films, the Web, etc. may have had on average attention span, individual attention span is governed by self-interest. This has always been true, and remains so. The objective, therefore, is not to constrain a text to fit some artificial limit, but to be certain that everything it says has purpose and meaning for the reader.

When is this Complete?
by Liz Weber

Whatever the deliverable is - it is. When the doers know what is expected, they can plan accordingly. However, it's up to the managers to provide the answer to the core question:
When is this complete?

How to Apply the Three Acid Tests of Persuasive Writing
by Philip Yaffe
We all write in hopes that our readers will understand what we are saying with minimum effort and maximum pleasure. But how can we be certain that they will? We can't. However we can greatly improve the odds by abandoning subjective ideas of what constitutes persuasive writing and replacing them with quasi-objective criteria. During my 40-year career, I have relied on three such criteria, or "acid tests", that have served me very well.

The Power of Listening
by Mike Robbins
Listening is not only the most important aspect of communication – it can make or break our relationships. Our ability to appreciate, respond to, and empower others is based on our ability to listen to them in an empowering and open way. There are three levels of listening and some important things we can do to become more effective in our ability to listen to others. (Includes audio!)

Getting Results Beyond Words
by Liz Tahir

How often have you felt you were communicating clearly, only to find you have sent the wrong message?  This can happen because we are concentrating on what we say (verbal) instead of how we are saying it (nonverbal). The delivery of a message is as integral as the words in a message.

Myths and Realities of Writing for the Web
by Philip Yaffe
Ever since it became popular, I have been hearing that writing for the Web is different from writing for print. I have always been skeptical of this assertion and now after years of experience I am certain that it is wrong.

Making Sense of Nonsense: Writing Advice from Lewis Carroll and the Jabberwocky
by Philip Yaffe
The absolute, unalterable, incontestable hallmark of a good expository (non-fiction) text is its clarity. Whatever other attributes it may have, if it isn't clear, it isn't good, Likewise, if it isn't good, it isn't clear. Clarity being the prime criterion, what possible relationship could there between the absolute nonsense of Lewis Carroll's poem "The Jabberwocky" (in Alice through the Looking Glass) and good expository writing?

Notes on Writing from Writers of Note
by Philip Yaffe

Internet searches for quotations about writing almost invariable turn of the thoughts of novelists, poets, playwrights, etc., again as if fiction were the only category of writing of any consequence. I made such a search in order to put together this article. At first I was disappointed by the lopsided results, but on further reflection they turned out to be quite fortuitous.

Can Learning Languages Help You Better Understand Science and Technology?
by Philip Yaffe
I am a linguistic iconoclast. Throughout my life, I have heard the mantra that learning a foreign language gives you invaluable insights into the cultures of the people who speak it. I don't believe it. By contrast, I have acquired a deeper understanding of science.

The Power of Our Words
by Rebecca L. Morgan, CSP, CMC
We have opportunities every day to use our words to cut or to heal. Every time we open our mouth, We have a choice. You and I have the power to make others feel great--or horrible. With that power comes responsibility. We have the obligation to use that power in the best way possible for our fellow humans. Let's use the power of our words thoughtfully and positively to help prevent more pain on the planet and help heal the pain that's already here.

Fixing the Flaws in the 10 Principles of Clear Writing
by Philip Yaffe
I recently did an Internet search for "clear writing" and frequently came up with the same list of "10 principles of clear writing". Each one is excellent advice; however the list is flawed. In reality, there are only three key principles that underlie virtually every kind of expository (non-fiction) writing and speaking.

Six Strategies for Dealing with Difficult People
by Diane Berenbaum
While we cannot avoid crossing paths with difficult people – in our jobs, friendships, and yes, sometimes even our families – we can do something about it. It takes work, but it is definitely worth the effort. Here are six ways to approach dealing with difficult people.

Controlling Your Technology
by Jeff Irby

Technology has been good for our country and economy. It can be very good for your life, if used properly. The key is to use technology to serve you, not the other way around. This requires you to make deliberate choices of when to engage with technology so that it aids in your accomplishment of what is most important in your life. You own it, it does not own you.

Employee Communication: 5 Ways Leaders Can Communicate Change
by Marcia Xenitelis
My contention is that no matter what the issue, there are five ways that your CEO can communicate with employees and achieve positive outcomes each time. Most of the methods listed involve face to face dialogue to ensure the greatest engagement.

Perfecting the Art of Silence in Negotiating
by Liz Tahir

Silence is the secret tool of power negotiators. Knowing when to listen, not talk. Using facial expressions, not your voice, to make a point. Here are five tips on how perfecting the art of silence can make you a better negotiator.

Employee Communication: Three Ways To Create Transformation In Organizations
by Marcia Xenitelis
There are two distinct ways to use employee communication; one is to inform employees about what is happening in an organization, the other is to engage employees in the process of change. In this article we are going to highlight 3 case studies that demonstrate clearly the different techniques and approaches to ensure that your employee communication strategies bring about transformation in your organization.

Stop Slingin' Slang! Prospects and Clients Leary of Loose Language
by Craig Harrison
Despite attention to four-color brochures, meticulous grooming and letter-perfect newsletters, consultants constantly undermine their hire-ability and employees hurt their promotability through sloppy language skills and inappropriate word choices in their communication. What point is shined shoes and polished purses if you're constantly shooting yourself in the foot with your own words?

Employee Communication:  5 Ways To Measure The Impact On Business Outcomes
by Marcia Xenitelis
If you are involved in employee communication then you already know that one of the most important aspects of employee communication today is measurement. Here is a low cost yet highly effective approach to ensure you can measure your employee communication strategies against business outcomes.

Employee Communication: 5 Tips to Engage Employees
by Marcia Xenitelis
Employee engagement should always result in some positive change of behaviour which will then lead to the achievement of organizational goals. Just distributing information by any of the above methods will not achieve the change in employee behaviour and organizational outcomes you are looking for. Here are 5 tips that will ensure that your employee communication methods do achieve those outcomes.

How to Improve Your Writing by Standing on Your Head
by Philip Yaffe

You may not have thought about it, but newspapers provide the best examples of clear, concise, dense (factual) writing you can find anywhere. Journalists not only write superbly well, they do so extremely rapidly. They don’t have the luxury of spending several days to put together their text. At best, they have a few hours. Learning how journalists work their “daily miracles” can help you write better at your much more leisurely pace.

The Technology Trap For Talking Takes a Toll
by Eileen McDargh

Talk is not cheap - it's priceless. The competitive edge does not have to be more bells and whistles on a CRM system or another layer of voice mail doom loops.  For once, it's not sophistication that's required but rather a remembering that at the end of the day, people want to work for and buy from people with whom they have a relationship.

Leadership Conversations Through NLP
by Raju Mandhyan

If you trust your learner’s capacity to learn then he will learn and learn fast. If you trust your colleague to do and deliver with excellence then she will do and deliver with excellence. This authentic and deep trusting by you translates into a powerful and profound internal motivation for your partner.

Communication is a Beautiful Thing
by Liz Weber

A beautiful thing happened during a client work session this week: the management team experienced the value of clear, honest communication. If your managers talk but don't communicate, just show them how!

Fast-tracking Foreign Languages: How to Meet the Linguistic Challenges of Working Abroad
by Philip Yaffe

Native English-speakers are increasingly exhorted to learn foreign languages to play a more effective role in globalisation. How should you go about learning a foreign language with the least pain and most gain? In my personal experience, the secret lies in changing your mindset. Here are several powerful strategies you can use to make the job considerably easier.

The Mathematics of Persuasive Communication
by Philip Yaffe

Mathematics is all about precision. It is therefore not so odd to think that applying some of the concepts of mathematics to communications could make them substantially more effective.

The Six Hats of Creative Communication
by Amir Elion
The purpose of this article is to discuss and demonstrate the use of De Bono's Six Hats Method as a powerful and creative approach for communication. Have a great and creative day!

R.E.S.P.E.C.T. - Your Client's Communications Preferences
by Lydia Ramsey
Are you dodging business success by ignoring your client's preferred method of communication?

Be the Face They Trust When the Crisis Hits
by Kare Anderson

More than ever, every organization needs a plan. Responding quickly, fully, and truthfully is the only way you can keep the faith of the publics you serve, inside and outside your organization.

How Mixed Messages Can Derail Organizational Success: Why You Need an Internal Communications Strategy
by Renate C. Rooney

A customized, well-designed internal communications strategy helps organizations build employee morale, foster teamwork, increase efficiencies, build customer loyalty and support strategic business objectives.

Communicating Change - The Essentials!
by Bob Selden

The path for organisations undergoing change is a lot smoother if they get their internal communication processes right.

Jest Practices! Best Practices for Humor in the Workplace
by Craig Harrison

Most agree that humor in the workplace can have beneficial effects. Yet not all humor is good humor. When used appropriately, humor can work for you.

We Are All Literally Two-Faced
by Kare Anderson

Your face is your shorthand to your body language.
Your expressions, in repose, are icons of your attitudes toward life.

The Role of Communications in Corporate America: More Complex and Critical Than Ever
by Barry Shulman and Gordon Chiang

Senior communications executives have become one of the most important and trusted advisors sitting at the table in the c-level suite. This article looks at the increasing complexity and provides advice on how to find, reward and retain the right talent to meet this challenge.

Asking the Right Questions
by Liz Tahir

Knowing the right questions to ask can have a dramatic effect on our success. Having good information is critical in business today. It’s yours for the (right) asking!

What's Not Revealed is Often Most Revealing
by Kare Anderson

Here are four ways to learn more about underlying feelings -- yours and others -- so you can be more thoughtful, clear and genuine in your choices and your communication.

How To Make "The Ask!" Tips for Effectively Recruiting Your Team
by Craig Harrison

Many times in your life you will make requests of others: to join a group, committee or team, to perform a task or to assist with a project. How do you make the ask? Follow these ten tips to hear those magic words: "YES, I'd be glad to!"

Be More Frequently-Quoted Than Celebrities
by Kare Anderson

Here are ten quick tips for becoming the most frequently-quoted expert in your profession, organization, market or cause.

Principles of Good Writing
by Paul B. Thornton

The process of good writing involves three basic steps - preparing, writing, and editing. Practicing the following 16 principles will help you be a more effective writer.

Actions Speak Louder Than Words
by John Boe

By teaching your agents key body language gestures they will be able to reduce conflict, build rapport with their customers and dramatically increase their sales effectiveness!

Strategy Without Tactics is Futile
by Helen Wilkie

In today's complex, many-faceted workplace, too many laudable communication strategies fail, or at least achieve limited success, because of lack of attention to tactics. By tactics, I mean the way we use applied communication every day to get the work done.

Who Said So? Proper Attribution Enhances Credibility
by Marti Smiley Childs and Jeff March

Attribution, which is a fundamental component of academic and journalistic writing, should be used prominently in business writing as well.

Communicate and Prosper
by Helen Wilkie

How much has poor communication cost your company in the past twelve months? Chances are, you have no idea. Chances are even better it's a lot more than you can afford.

Purposeful Inquiry - Using Inquiry in Tense Conversations
by Jamie S. Walters

We've all been in situations where someone else's words or manner seems very challenging, or even hostile. One way to skillfully respond to aggressive or passive-aggressive communicators is to inquire -- or ask questions -- instead of reacting and shutting down.

Overcome Writer's Block by Interviewing Yourself
by Marti Smiley Childs and Jeff March

Writer's block often results either from stress imposed by a looming deadline, or from disorganization. When you're unsure where to begin, you may discover how to proceed by "interviewing" yourself.

More of the Truth About Lying
by John Boe

Fortunately, having the ability to sort fact from fiction is an important communication skill that can be learned.

Directness Takes Courage and Gains Respect
by Brady Wilson

Direct, face-to-face conversations are not always about being nice and they're not always easy. Being direct takes courage. And the upfront investment of discomfort is worth the eventual paybacks of respect, trust, collaboration and goodwill.

Quality Linked to Conversation
by Brady Wilson

"The quality of an organization is directly linked to the quality of conversations of the people in that organization." It's funny how a statement, read casually from a book or magazine can lodge inside you and goad you to embark on a journey that shapes the rest of your life.

Feelings Rule
by Brady Wilson

Regardless of the data or resources that change hands between you and others, feelings, in the final analysis, are what dictate the behaviors that contribute to your success (or failure).

Six Tips for Redirecting Highly Charged Conversations
by Jamie S. Walters

There are several tactics that can be pulled, as needed, from your "interpersonal-communication skills toolbox," so that a heated dialogue can be self-facilitated or cooled off to allow for a more productive, less harmful interaction.

Four Ways to Eliminate Toxic Communication
by Brady Wilson

Contribute to a better work environment where people will trust and respect you more, and offer you more of their goodwill.

Creating Powerful, Positive, and Potent Communication
by Sid Smith

To develop potent, powerful and positive communication in your relationships, you should focus on seven key elements.

Do You Mind if Someone Screams at You?
by Lora J. Adrianse

If your company is successful in spite of the way you treat your employees, just think about how much more successful you could be if your employees loved to come to work every day.

The Seven Worst Communication Habits
by Jamie S. Walters

The Big Seven worst habits of communication are bad enough when they happen occasionally. They become "big and bad" when they're practiced habitually. And they do, ultimately, exact a cost.

Harnessing the Power of Disagreement: A Five-Step Process
by Kevin Daley

Here's a process that can help your organization turn disagreements among employees into opportunities to foster creativity and improve the productivity of collaborative projects.

Workplace Communication Essentials
by Jamie S. Walters

Whether you own your own business, lead a corporate division, or simply need to collaborate with others in order to do your work, one thing is certain: you need to communicate, and communicate well, to truly shine.

Talking to the Generations
by Cheryl Cran
If we can begin to understand what is important to each generation and then learn to see things in a wider perspective we can begin to build bridges of communication and heighten tolerance towards the differences in values and ultimately collaboration.

Stepping Away From "Small Self" Communication
by Jamie S. Walters
Each of us can choose how we communicate, and we can choose how we respond. We can choose to be more skillful, more respectful, more calm and kind – even if we're feeling anxious or tired or stressed.

Five Communication Skills Every Business Owner Needs
by Dianna Booher
To improve results on all fronts, sharpen these skills in your own tool chest and then begin to improve this same skill set in your key employees.

Gadget Etiquette - Using Technology with Good Manners
by Paula Gamonal
Etiquette is basically about paying some attention to the convenience and comfort of the people that you interact with. Whether technology is involved or not, the basics of good manners apply.

What is 'Right-Communication'?
by Jamie S. Walters
An inspired-leadership perspective from Ivy Sea Online.

Top Ten Telephone Basics
by Shep Hyken

Phone skills are an important part of the job. The way you handle your phone is as important as a face-to-face meeting. So take the time to go over some of these basics.

Think You've Got Communication Problems?
by Susan Dunn

Here are some maintenance log entries from a major airline - or so the email says, showing the problems reported by pi
lots and solutions recorded by mechanics. "Whatever you say, assume it's been misunderstood," and it's probably a good idea.

Give Your Headlines the 'So What?' Test
by Marti Smiley Childs and Jeff March
No element of a piece of writing is more important, yet perhaps less appreciated, than the humble headline. While headlines are most commonly associated with newspaper articles, they're also essential in display and classified advertising, posters, billboards, newsletters, interoffice memorandums, and even in e-mail messages.

Prepare for Emergencies with a Crisis Communication Plan
by Marti Smiley Childs and Jeff March
Effective communication can help prevent a mishap from degrading into chaos, can defuse inflammatory rumors, and can minimize or avert resentment or public loss of confidence.

Engaged Listening and Inquiry
by Jamie S. Walters
To be truly engaged in listening, we have to put ourselves in a receptive space rather than an active or action-oriented space. We can combine this receptivity with inquiry, to both significantly enhance the quality of our interactions and raise the level of our awareness and understanding.

Feeling' is Inadequate to Express Convictions
by Marti Smiley Childs and Jeff March
The language of decision-makers often reveals their reticence to take risks and expose themselves to potential criticism. The most effective approach is to clearly and unequivocally declare a conclusion derived from logical interpretation of relevant, indisputable evidence.

Voice Mail Hell
compiled by Martien Eerhart
Here are two pieces that offer a few tips on how to cut through the nonsense and get to the source.

How Not to Communicate a Major Change
by Sean Williams
If you want people - employees, community, the general public - to be critical of your decision, the best way to do it is to not tell them the reason. Now, what business-focused person would want that result in the first place? But we see this common sense rule of communication violated time and again.

Good Times or Bad Times - Communication is Critical
by Sean Williams
During a crisis, anyone would agree that effective communication is vitally important to management effectiveness. But the ongoing health and vitality of business requires outstanding communication at all times.

Shun 'Vanilla' Words in Quest of More Expressive Writing
by Marti Smiley Childs and Jeff March
While expecting 30 or more flavors of ice cream, sorbet and non-fat frozen yogurt at the local confectionery shop, many Americans are distressingly content with banal vanilla speech and writing.

Delivering The Task - "Deskside Manner" Counts
by Daniel S. Houck

The way the message is delivered is as important as the message itself sometimes, perhaps even more so.

Writing Goofs are Funny - as Long as They're Not Yours
by Marti Smiley Childs and Jeff March
Pause to enjoy a few chuckles resulting from disharmony in linguistic skills -- actual writing goofs we've encountered.

Using E-Mail as if People Really Mattered
by Mitchell Friedman, APR

The online world is different because we choose what we want to see, when, and in what format. Organizations must drop their egocentric ways and begin using e-mail as if people really mattered.

Poorly Written Meeting Minutes Waste Hours in Reading Time
by Marti Smiley Childs and Jeff March

Business meetings, though often disparaged, provide a forum through which participants can authorize actions and present, debate and resolve problems. An essential part of the meeting process is documentation of proceedings in a written summary called the "minutes."

by Jim Stovall
More professional and personal conflicts arise from unfulfilled expectations than anything else. Conflicts, arguments, and disagreements do, indeed, exist; however, most of them can be overcome if we learn to manage our expectations and those of others.

Email - Good News and Bad News
by Norm Cadsawan

When distributed teams and virtual teams are the norm, and when we work from our homes, vehicles, airplanes, from different companies, countries, and cultures, what are we going to do to make sure we’re properly using one of the most popular technology tools – email?

Euphemisms Aren't Cute When They're Dishonest
by Marti Smiley Childs and Jeff March
The elevation of obfuscation to an art form has contributed to the level of cynicism that pervades contemporary society.

Listen Up ... and Speak Out! How You Can Use Conversations to Improve Organizational Effectiveness
by Judy Worrell
Bring the art of conversation back into your corporate life and move along the continuum from raw debate and polite discussion, to skilful discussion and dialogue.

Crisis Communication: Never More Critical
by Dianna Booher
Today more than ever, crises abound. The nation faces a challenge like none other. And many companies are facing similar trials - those that breed fear into the very fabric of the people and threaten to undermine a once-strong bottom line. How do we respond?

Communication Habit Traps
by Daniel Houck

"We have communication issues." Some habits are great and should be done with regularity. Here are some of the best ones.

In All Truthfulness: Achieving Support for Your Mission, Vision and Strategy
by Brian Ward
Your team has devised a mission, vision and strategy. Now comes the time to 'communicate' it to the world, and to ask key people to sign-up, support the strategy and develop tactics and plans to make it happen.

Avoid Quaint, Archaic Words That Are One-Phrase Wonders
by Marti Smiley Childs and Jeff March
Some words, it appears, are one-phrase wonders. They appear only in specific idiomatic expressions or only when paired with another particular word. Out of that specific context, such "one-hit" words seem as out of place as a tuxedo at a beach luau.

"So Fun"? "So Not There"? So Icky!
by Marti Smiley Childs and Jeff March
So fun? If you have a reverence for the language, you know that sounds wrong, although perhaps you're not sure why.

Don't Let Contrived Words Clutter Your Language
by Marti Smiley Childs and Jeff March
Technology has enabled multitudinous remarkable changes in the way we live, work and communicate. From the perspective of a writer or linguist, however, not all of those changes have been beneficial.

Deep Listening: How Can it Make a Difference for You?
from Ivy Sea Online
Hearing requires functioning ears. Listening, on the other hand, requires comprehension, minimal distraction and a release from your opinions while the other person(s) is speaking. And then there’s deep listening.

Job Talk - The Heart Of Productivity
by Eileen McDargh
Tools and the important steps to take to improve communications for increased productivity.

To Whom it May Concern
by Dianna Booher
Knowing your audience wil help you to adapt your words more appropriately. It is one of the most important components of the communication process.

Just Say "No"
by Dianna Booher
Saying "no" doesn't have to be an arduous, unpleasant ordeal; it can be a direct statement delivered honestly and professionally.

Making a Big Deal Out of Small Talk
by Dianna Booher
Don't underestimate the potential of small talk. Just because it's small doesn't mean it can't have big impact.

Gender Benders
by Dianna Booher
As the face of business changes  the necessity of narrowing the gender communication gap is growing.

The Need for Feedback
by Dianna Booher
The most successful executives not only want constant, credible, and constructive feedback, they know they need it.

There's No Communication Around Here!
by Dianna Booher
Managers can't manage if they can't communicate. Leaders can't lead if they can't communicate.  It's important, it's fundamental.

Bureaucratese: The Language of Insincerity
by Marti Smiley Childs and Jeff March
Before you write or say anything, think - about the most precise, simple, and clear way to express your thoughts.

Take Advantage of the Sounds of Silence
by Dianna Booher
There's more to hearing than meets the ear. What's the next silence you can turn into action?

Related Topics: More Effective Meetings | Presentations & Public Speaking

Return to top

        Search this site:
        The CEO Refresher
        Copyright by Refresher Publications. All rights reserved.
        Current Issue | Archives | CEO Links | News | Conferences | Reading
        Refresher Publications
        Terms of Use | Copyright & Trademarks | Privacy Policy | Investor Relations | The Last Word