Supercharge Your Sales
and Service Teams for Incredible Increases in Performance!
by Rick Sidorowicz
What would the impact on your bottom line be if you
could achieve and sustain a significant increase in sales with the same level
of customer traffic? Are your teams performing up to their potential? Here
is a proven approach to achieve an almost magical breakthrough in performance!
Retailing in Second Life: The Evolution of Branding in a Virtual World
by Edward Vintner
The Second Life economy is significant and shopping and retailing - buying and selling "stuff" - is a key element of the in-world experience for most residents. And just as in the real world, retailing in Second Life is evolving and spans a wide spectrum from the most hap hazard "flea markets" to more sophisticated and focused branding. Here are some of the "realities" of virtual reality.
Customer Obsession - No Sale is Ever Final
by Rick Sidorowicz
To go beyond customer service for strategic advantage you will have to embrace a new concept. It is the only position to take that matters and makes a meaningful difference.
Why “Wowing” Your Customers Matters,
and
How to Measure It!
by Rick Sidorowicz
I am a passionate advocate of customer service and have a very strong point of view. The only outcome that matters is to create very positive and very memorable experiences for your customers. It's the "Wow!" factor! This article will provide inescapable reasons why it is so, and will also reveal the secret of how to measure it with just six simple questions! Wow!
Passion
as a Sales Tool
by Mark Hunter
Passion in sales is evident when the sales person takes the time to listen
to their customer and attempts to really understand what it is they are
looking for. It is displayed not only in the questions that are asked, but
also in the tone of voice and body language that are used and the follow-up
demonstrated after the sales call.
The
Phone Company Who Can't Call Back
by Darlene
Pineda
Returning a phone call is a basic courtesy, a building
block in our relationships: professional, personal, and social. This is why
I find it so ironic that a company that makes phones couldn't return my call.
What
Else Do You Want?
by Darlene Y.
Pineda
You choose what you're bringing to work each day; you
choose to be there. You can choose to make their day.
Hurricane
Isabel and a Local Hero
by Darlene Y.
Pineda
I had my loved ones and my water and my pointy bottle
opener that a caring supermarket employee showed me how to use to open my
cans of food. And those are the important things, after all.
A
Wow in Garbage!
by Darlene Y.
Pineda
I expect great customer service in department stores
and restaurants. I even expect it in gas stations and doctors' offices. But
I never even thought about service in terms of garbage collection.
The
WOW Factor! As Taught to Me by My Puppy
by Darlene Y.
Pineda
One week with a new pup has taught me more about the
WOW factor then over 10 years in retail and restaurant work! I know, you're
thinking, "She's so sleep deprived from the puppy that she's hallucinating,"
but hear me out.
Cucumbers
by Darlene Y.
Pineda
Cucumbers. You find them in salads and sandwiches, usually
not in the middle of customer service story. Unless you're me.
Consumer
View: Customer Obsession
by Bettina Grahek
Good businesses are easy to find. Great ones? A bit more difficult. But customer
obsessed businesses are rare and truly a pleasurable experience for the consumer.
All Creatures Great & Small is an exemplar of the best in quality service
for the customer obsessed business.
What
Does Great Performance Look Like - the Night Before Christmas
by Darlene Pineda
It's the Friday night before Christmas in a large bookstore. The lines at
the register are consistently 50 to 60 people deep, and have been all day.
The staff is tired, and the managers have been on a mandatory six-day workweek
since November. All eight registers have been going nonstop for hours, when
suddenly, at around 8 PM, the registers crash.
Little
Things Matter
by Rick Sidorowicz
Stories
are the way we learn and create a culture of high performance. It's all about
values and a framework for individual decision making on the front line.
High
Performance Retail - What Does Great Performance Look Like?
by
Rick Sidorowicz
The principles of high performance retail are the principles
of high performance business. It's 'show time' all the time - the ultimate
test and the moment of truth will always be your customers' experience of
your enterprise at the point of sale.
Customer
Obsession - Service Recovery
by
Rick Sidorowicz
Creating a service recovery 'process' grounded in the
ethic of customer obsession can engage the imagination of your associates
and service providers, and bring your values to life on the front lines.
Going
Beyond Customer Service
by
Rick Sidorowicz
In most enterprises most of the time customer service
is lip service. It's time to go beyond to where memorable customer service
provides a significant competitive advantage.
High
Performance Retail - Attention to Detail
by
Rick Sidorowicz
It
is really all in the details … and there is so much that is left on the table.
When times are tough - you have to get it all.
The Principles of High
Performance Retail - What Does Great Performance Look Like?
by
Rick Sidorowicz
The principles of high performance retail are the principles
of high performance business. It's 'show time' all the time - the ultimate
test and the moment of truth will always be your customers' experience of
your enterprise at the point of sale.
Related
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