Eight Rules of Management
Surround Yourself With High Quality Employees
Just as a chef needs high quality ingredients to make
a great meal, a manager needs high quality employees to give customers a great
product. Who do you have around you?
Let employees know what needs to be done and then get
out of their way. Don’t be a micromanager unless you want microprofits.
Understand that all Motivation Stems from Self-Interest
It has been said that you can’t understand a man until
you walk a mile in his shoes. That is the best way to learn how to motivate
Realize What Goes Around, Comes Around
When dealing with employees, managers should always
remember that: what goes around, comes around. Ignore this eternal truth
at your own peril.
Issue Instructions in a Respectful Manner
The bottom line is that the human need for self-worth
is either fulfilled or neglected depending on the way a task is communicated.
Listen to Employees
Communication is healthy for any relationship, and it
is especially important in the context of managers and employees.
Use Praise Instead of Criticism
Praise is like putting water on a plant. Criticism
is like putting acid on a plant. Will your employee morale blossom or
Implement a Profit-Sharing Program
The proof is in the pudding. Profit-sharing works.
Do it and fly high.
Topics: The Customer Care Coach | The