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Are Your Virtual Classes
“Blended learning” is the carefully-managed integration of formal training programs and informal knowledge-enhancing opportunities. It is becoming an increasingly popular business strategy for two primary reasons:
There are many Web-based applications on the market that support synchronous (“virtual”) meetings and classes. These include Centra, HorizonLive, and PlaceWare, to name just a few. While several noteworthy differences exist between them, most of their features and functions are quite similar – and specifically designed to mirror the activities of a traditional classroom.
That being the case, why is learner engagement such a tough challenge for synchronous trainers? It’s not that the necessary tools and utilities aren’t available; in fact, they’re built right into the software we’re using! Instead, it seems that we’re simply not leveraging them to their fullest extent.
PrimeLearning, a leading provider of business and professional skills eLearning, utilizes Centra for its synchronous events, and has graciously allowed me to share information included in a virtual class I designed for them. Its goal was to demonstrate “best practices” for developing and delivering training via Centra, but the advice – which focuses on strategy rather than mechanics – applies equally well to other platforms.
Strategy #1: Vary the “look and feel” of the presentation
Synchronous classrooms contain a “content window” in which information is displayed. Slides uploaded from a presentation application such as Microsoft PowerPoint are commonly used, just as “overheads” might be employed in a traditional setting.
During the Development Phase:
While your slide set should be consistent in terms of background color, placement of company logo, etc., diversify the way the subject matter itself is presented as much as possible. Bulleted lists are certainly preferable over paragraphs, but also be creative in your use of tables, single-item screens (for impact), and simple graphics in lieu of text when appropriate.
Limit text to key concepts, phrases, and questions that you will verbally expand upon. (Hint: Use the presentation software’s “notes” feature to document what you plan to say in support of the text, then print out a hard copy to serve as a “cheat sheet” during delivery.) And while colored text should not be used excessively, it is a helpful way to indicate “action items” such as activities and questions.
Finally, avoid the use of animations, slide transitions, build slides, and other special effects, as they will not “carry over” into the classroom environment. (Note: It’s possible that the other platforms – as well as newer releases of Centra – do, in fact, support these.)
During the Delivery Phase:
As you discuss each slide, use the application’s whiteboard tools to draw attention to important items. But don’t just settle for one! Instead, alternate between the standard pointer and using a variety of colors to underline, highlight, and enclose text within rectangles, ellipses. etc. Doing so probably won't have much of an effect from an instructional perspective, but adding a bit of visual interest certainly doesn't hurt.
Strategy #2: Capitalize on the power of questions
While this issue may seem applicable only to the delivery phase of a virtual class, it is strongly recommended that you pre-determine when and how you will employ questioning techniques. Be sure to keep the following methods in mind:
In short, don't tell your learners something if you can get them to tell you instead!
Strategy #3: Take advantage of the system’s interactive capabilities
Most platforms offer sophisticated functionality such as application sharing and breakout rooms, and you should use them as appropriate. However, each also supports a variety of simple techniques for increasing participation and appealing to a wide range of learning styles and preferences. For example, you can:
Bottom line: With advance planning that gives special consideration to the online environment – and a bit of practice – your virtual training sessions can be just as effective (and enjoyable) as those that take place in a traditional classroom setting!
Many more articles in Training & Development in The CEO Refresher Archives