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The Positive Leader
Inspiring People To Bring Their Best Selves To Work

 
   
 
   

A Two Day Workshop

In today’s quickly changing, always challenging, and all too fearful world there’s one ability that can help any leader access the energy, enthusiasm and brilliance of his or her workforce - and that is the ability to create what Harvard’s Tal Ben Shahar calls “Positive Capacity.”

Leaders who know how to cultivate positive emotion in the workplace tap into an endless well of psychological capital – hope, optimism, confidence, resilience – that has the power to keep the organization innovating, creating value and astonishing their customers even in tough times.

Drawing from the wealth of evidence in the fields of Positive Psychology, Positive Organizational Scholarship, Neuroscience, Wellness and Energy Medicine we now have a deeper understanding of how the human system performs and what it takes to attain a state of “full engagement.” With tools that have emerged from these fields only in the last several years, leaders today have access to the leverage they need to inspire high performance in themselves and others.

Propelled by scientific evidence we now under which conditions people flourish and organizations thrive. Is yours thriving?

JoAnna Brandi, a graduate of Dr. Martin Seligman’s Authentic Happiness Coaching program is a part of the Founders Group of the International Forum of the Positive Workplace Alliance. In this forum, members discuss, study and mastermind with luminaries in these emerging fields of discovery. Members then use what they learn to enrich their own fields of expertise. JoAnna has developed a two day workshop entitled The Positive Leader - Inspiring People To Bring Their Best Selves To Work.

This program was designed especially for companies who want to transform their customer service into what she calls “Exquisite Customer Care.” This requires people in the organization that willingly contribute discretionary effort – the “going the extra mile behavior” that delights customers. The Positive Leader inspires that effort in dozens of ways every day. This workshop will teach your company leaders how and why to:

• Cultivate more positive emotion

• Enable outstanding behavior

• Increase employee productivity and performance

• Use positive communication with customers as well as employees

• Consistently build stamina and resilience into the organization

• Challenge their own limiting beliefs about “business as usual”

• Encourage people to bring their best selves to work

• Increase employee and customer engagement

• Connect people with profitability

Call or email JoAnna today to reserve a date and bring the many benefits of Positive Leadership to your company. It’s a positive step towards bringing more happiness and well being to your customers, employees and your bottom line.

N.B. The Positive Leader is offered in a two day format and is facilitated solely by JoAnna Brandi. Your investment for up to 30 people is $12,000, plus travel and expenses. A master copy of a workbook and a resource list is included, and also a follow up group conference call within ten days of the workshop.

Terms: JoAnna Brandi & Company, Inc. receives one half of the total investment upon signing of letter of agreement and reservation of the workshop dates and the balance on the last day of the workshop. Expenses are reimbursable within 10 days. 

Book The Positive Leader Two Day Workshop Today!


       
   
 
       
   

About JoAnna

JoAnna Brandi

JoAnna Brandi is the Publisher of The Customer Care Coach®. A weekly self study e-mail leadership training program in the "The Art and Science of Exquisite Customer Care" and “Monday Morning Motivation.”

President of JoAnna Brandi & Company for the last 20 years she is a consultant, a public speaker and the author of two books on customer loyalty, Winning At Customer Retention, 101 Ways to Keep ‘em Happy, Keep ‘em Loyal and Keep ‘em Coming Back and Building Customer Loyalty- 21 Essential Elements in Action as well asa gift book on positive thinking 54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World.

She is a contributing author to Best Practices in Customer Service and the Inc. Complete Guide to Superior Customer Service. She has served on the adjunct faculties of the University of Wisconsin (Madison) and the Graduate School of Banking; she has served on the founding faculty of EwomenNetwork.com.

She is a graduate of Dr. Martin Seligman’s Authentic Happiness Coaching program – one of only 1000 trained worldwide, and is part of the Founders Group of the International Forum of the Positive Workplace Alliance. She is certified in Neuro Linguistics, The Art of Empowerment, and has studied Applied Creative Thinking. Her FREE bi-weekly letter on Customer Caring is distributed to thousands of people worldwide the last 13 years.

JoAnna serves a diverse group of clients in a number of different capacities, in large companies and ten years, JoAnna has coached, consulted and served as the “Chief Inspiration Officer” for CEOs and their key executives nationwide. She also motivates entire organizations to get passionate about customers and uses both email and telephone classes to keep her inspiring message and practical how-to’s in the forefront of minds of the leaders and the front line employees. She specializes in creating more positive, strengths based workplaces where employees are motivated and customers are happy and loyal.

Prior to owning her own company, she was the Director of Direct Marketing Services at CMP Media in New York for twelve years. There she built a multi-million dollar profit center and was instrumental in founding their world renowned day care center.

Visit www.customercarecoach.com , email joanna@customercarecoach.com or call 561.279.0027.

 
       
   
 
       
   
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Copyright 2011 by JoAnna Brandi. All rights reserved.

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