Transforming Vision Into
by Renate Rooney
You have spent countless hours with your leadership team developing a vision
that you believe will propel your organization to the next level and give
you a significant competitive advantage. Now the real work begins.
How do you take this vision and transform it into a tangible reality that
delivers true value to all key stakeholders? The answer…Integrate your people,
processes and technology so that everyone and everything is moving the company
toward its vision.
Companies that make the commitment to do this work will find it worth the
effort when their business starts reaping the rewards of successful strategic
Challenges associated with transforming a company vision into a company
- Executive abandonment
Many executive teams mistakenly believe that once they have defined a vision
for the company, it is up to management to execute it. But many managers
fail to buy into a company vision because they cannot see what's in it for
them and their teams.
- Individuals and departments function as silos
Many organizations operate as several separate silos instead of as one well-oiled
machine. Silos can be functionally based of initiative based. These silos
form and multiply because of conflicting agendas, minimal resources and mismanaged
- Undocumented and/or non-integrated processes
Many companies do not define and document repeatable, measurable processes
that support their strategies. Instead, work evolves informally over time.
If employees change, the way that work is executed changes with them. This
scenario creates an instability that can cripple an organization, as its
success depends on the work style and approach of the employees doing the
work. A lack of process integration can cause, errors, rework, delays, finger-pointing,
low morale and, ultimately, the loss of revenue.
- Metrics measure the wrong things
How you measure progress in your travel from vision to value is important.
If you measure success according to antiquated internal metrics and not with
a customer focus, your vision will be more difficult to achieve.
- IT applications fail to meet company needs
As a company sets a direction and moves towards its vision, technology has
to keep pace with operational changes, information needs and process requirements.
It also has to be user friendly and easy to maintain and update.
- Corporate culture does not support necessary changes
Moving toward a vision requires incredible effort, drive and focus. It also
requires organizational changes that affect operations, human resources,
technology, sales and customer service. If your corporate culture resists
change and teams cannot embrace the organization's new strategy, your vision
will remain just that - a vision.
- Unrealistic expectations
Creating and executing a company vision across an entire organization is
a huge undertaking. Setting realistic time frames and goals and taking the
necessary time to build trust and teamwork around the vision is critical
- Miscommunication, lack of communication
Consistent, relevant communication to all key stakeholders in your organization
helps motivate people to move toward the company vision. Many organizations
communicate well when launching an initiative, but they often fail to maintain
a consistent communications effort.
Set the Stage for Forward Motion - Aligning People, Process
Getting people, processes and technology integrated successfully involves
planning and patience. And your organization will succeed only if it commits
to communicate often, communicate fully and communicate honestly. Communications
is the thread that weaves through the entire alignment process.
Prepare Your People
The success of any change initiative, such as introducing a company vision
and moving it toward a reality, depends on preparing your people for it. Studies
show that up to 90% of associates don't understand their company's business
strategy and how it relates to their day-to-day activities.
Executing a vision requires that the organization's leaders get employees
on board and engaged. How should your leadership team engage your employees?
- Conduct a strategy review; develop goals, objectives and an action
Review the vision and strategy with employees to gain their insight and ensure
they understand the company's direction Based on the strategy, engage key
employees to help establish objectives, realistic goals and supporting tactical
plans with measureable milestones and timeframes. Keep them limited, too
many and the organization will lose focus.
- Cleary define roles and responsibilities.
As tactical plans are created, make sure the roles and responsibilities of
each individual position, team, department and division in executing and
supporting the company vision are clearly defined.
- Review progress regularly.
Hold regular company meetings to review progress from the company perspective
as well as the individual departments.
Executing strategy takes commitment from people at all levels, from executive
management on down. Breaking down corporate strategy across the organization
so it is directly relevant at each level - corporate, department, team and
individual - helps everyone to focus on the organization's key activities.
Companies that recognize and embrace this level of collaboration strengthen
their chances of success.
Define and Integrate Key Processes
Without effective processes, an organization cannot deliver on its strategic
objectives. How effective are your processes? Do they support your strategy
while meeting your customers' needs? Do your employees understand your processes
and the expectations and accountabilities of their specific roles?
If you answered no to one or more of these questions, your processes
need work before your vision can become a reality. To ensure a higher level
of success, try the following:
- Support process changes at the executive level.
Commit your time and energy to champion the work. Provide the leadership,
guidance and support your team needs.
- Create a process team.
The process team should consist of cross-functional subject matter experts
who are high performing, objective, creative and serve as change leaders.
- Identify and concentrate on key processes.
To identify these core processes of the organization, it is better to view
processes from the enterprise level versus vertical business areas such as
operations, finance, marketing, etc. These processes usually number less
than a dozen and in many cases should be identified from the customer's point
of view. Examples may include: Product Development or Order to Cash.
- Define the future desired state of the business.
To align processes with strategic objectives, a clear picture of the company's
vision must be communicated and understood by all.
Technology's Key Role
Technology is not the solution but rather a key enabler to aligning your
people and processes with your strategies. Immediate access to high-quality
information is critical to an organization's success.
Technology allows you to put the right business information in the hands
of everyone in the organization, providing everyone with the ability to make
fact-based decisions in a quick manner. It provides the means for information
flow to extend past your four walls and allow you to better understand the
needs of your customers, suppliers and partners.
Technology such as data warehouses and analytical reporting applications
allow organizations to access business transactions systems (ERP, CRM, supply
chain, performance management applications) and efficiently facilitate the
deployment of performance metrics throughout the organization.
Like many companies, your organization may have invested substantial amounts
of money in technology. Ask yourself these questions to see if it's been worth
- Have you realized the business value of your investments?
- Have your technology investments been fully implemented and integrated
into the day-to-day operations of the company?
- Have you underestimated the degree of difficulty of getting the technology
- Have you failed to integrate the new IT systems with business operations?
- Has resistance to change been so great that it has prevented the initiative
If you have not realized the business value of your investments, now is
the time to do so.
Your business needs to work in concert with IT to realize the value of your
technology. Using a disciplined project management methodology, develop and
implement a solution that meets the needs of the customers and the business.
Once the newly implemented systems are in place, you are ready to maximize
the value of the technology.
The most successful companies are those that have integrated their people,
processes and technology with their strategies. This integration allows them
to create, maintain and sustain a competitive advantage - and to realize their
Renate Rooney is founder and president of RCR Associates Inc. (www.rcr-associates.com),
a management and operations consulting firm. She can be reached at 978.456.7377
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