by Rick Maurer
A change readiness assessment answers the question: Where are we today? The assessment looks at past practices and the current situation. Here is a short questionnaire that can help you begin that assessment. Ask a cross-section of people in the organization to complete it. Often, your own vantage point only allows you to see a portion of the whole picture: other departments and levels within the organization will give you a more complete view of where things stand.
1. History of Change
3. Cooperation and Trust
7. Respect, Control, and Saving Face
8. Status Quo
9. Skilled at Managing Change
The people leading change need to be adept at a number of skills such as creating alignment among diverse interests, listening, getting concerns, fears, and interests up on the table, articulating a compelling vision (or work with others to create a shared vision), anticipating and responding appropriately to resistance, communicating by keeping people informed.
InterpretationHere are a few things to consider when interpreting the results of the
Numbers Need Explanation
Even though 1, 2 and 3 should be considered low scores, 4 and 5 mid-range, 6 and 7 high, these are just numbers. One personís 5 is anotherís 3. The value lies in understanding the meanings people give to their scores. However, low to mid-range scores should be cause for concern. Lower scores indicate fertile soil for the growth of resistance.
Look for Patterns
Are scores clustered together on particular items? If so, this probably indicates that most people agree about support for change on that scale.
Are the scores split? Perhaps non-management staff consistently rate things low while supervisors rate things high.
A pattern of high scores may indicate that the resistance will be Level 1 resistance limited to the change itself. The culture and history are such that people probably feel free to speak their minds. Therefore, conversations about the change should be easier to facilitate.
A pattern of low scores indicates deep (probably Level 3) concerns. You must take these concerns seriously. Take a long-range view of change; get people involved, and begin building bridges.
Any Low or Mid-range scores indicate resistance waiting to happen.
Mid-range scores may indicate that there are concerns deeper than the change itself (Level 2). It will be important to get these issues out on the table for discussion.
There are no right or wrong answers. Scores merely reflect peopleís
Rick Maurer consults to the leaders in organizations and their teams on how to implement change while paying attention to people. He offers tools to handle change effectively. His books, Building Capacity for Change Sourcebook, Beyond the Wall of Resistance, Caught in the Middle, and The Feedback Toolkit, offer practical tools that enable people to improve management practices. Rick's articles on change and management have appeared in numerous magazines, trade publications and professional journals. Since publication of Beyond the Wall of Resistance, he has appeared on CNBC, NBC Nightly News, and been interviewed by The Wall Street Journal, Fortune, USA Today and IndustryWeek Magazine.