Shifting the Sales Compensation
How do you protect cash positions while balancing the seemingly contradictory problem of keeping cost of sales under control and your sales force intact while revenues decrease? Compensating sales efforts appropriately is one solution for protecting margins, profit and cash. Solving this issue may take creating a new paradigm for sales representative compensation.
Longing For the Good Old Days
It was like a feeding frenzy when business was booming, backlogs were steadily increasing and customers were paying regularly. Just like the stock market, everyone was chirping 'go baby go'. But times have changed; no doubt your business plan has changed too. Now how we compensate a sales force properly is these market conditions needs to be revisited also.
Sales Force Goals
What are the goals of your sales force? Maybe they have only a sales goal. Perhaps they have a sales and revenue goal, where revenue is net sales after returns, adjustments and back charges. Possibly they have a profitability goal too since your organization desires quality, not merely quantity. Regardless of times, determining how to keep sales incentives appropriate without resorting to Draconian measures that annihilate the heart of the sales organization - both literally and psychologically, is vital too.
Let the Incentive Methods Begin
Compensation on Sales Volume
The most traditional of all methods, it carries with it some in-built shortcomings. If the plan pays commission rates based on total dollar value of the orders, then the rep has little incentive to dramatically exceed the established quota. If you will, the rate is the rate, no matter what, no matter how much is sold.
Compensation Rate with Accelerators
In this plan quarterly targets accumulate to an annual quota. When these quarterly quotas are achieved, the next accelerated commission rate gets activated. This strategy does provide additional incentive over the flat commission rate plan though since the rep is striving for the next higher commission rate at all times. Shortcoming: the sales rep is only working toward the average rate.
Accelerators and Year End Bonus
Add a flat amount as a bonus when over quota attainment is reached. This will incrementally incentivize. Shortcoming: the sales force sees the bonus as paid out at plan year-end, which usually is paid after a year's worth of effort and energy. It does not give them the ability to earn the bonus in the present.
Net: traditional sales compensation plans are back end loaded, i.e. a payout is awarded after successive sales hurdles are reached or as the plan year ends for over goal performance. That's wonderful if everyone makes quota every quarter, not a likely scenario - especially in this economy.
Coping with a Few Realities
All businesses, regardless of market space, are seeing declining revenues due to fewer actual orders with lower order value. The fact is cash once collected amounts to less.
We can improve margins and cash by cutting variable sales expenses. On the surface this looks like a no-brainer. However, you could be triggering call reluctance behavior. Customers being paid attention to now will be stronger customers when the economy improves. Besides you risk having your competition fill the void your sales staff is creating by fewer customer and prospect calls.
Less revenue and cash means a staff headcount reduction. Or should it? If you cut sales staff now when business improves you will need to staff up again. The knowledge base of severed employees will take time to be gained back by new sales members resulting in an unproductive learning curve for you and them.
An intelligent sales incentive program is one that compensates for achievement according to the company's business plan. And in these economic times every company in America has had to modify their business plan.
A New Paradigm
If your goals are to maximize unused plant capacity, optimize your supply chain resources and smooth the bumps in your quarterly business cycles, then the sales compensation plan that follows just might contribute to that end, and help cash flow too. It is based on measuring and compensating sales efforts quarterly.
If your sales team is like most, 80% of the business is generated by the top 20% of your sales force. So why not compensate the star performers and overachievers well for their results every quarter.
There are numerous variants, mutations and perturbations to this concept. While we cannot cover all of them here, nonetheless our purpose was to expose a very viable alternative in sales compensation that can be used to drive the sales behavior you wish. It is purely enterprise and situational dependent.
So the real question is can you use it? Before you try it, analyze the financial impact of the new paradigm, or for that matter any new sales compensation would have on the results of the enterprise. Determine if in modifying the plan you influence the type of sales behavior that contributes to your goals and objectives. Then communicate clearly to your sales force how their opportunities will be enhanced, how their earning potentials can be increased with the new plan.
Always remember, nobody likes someone fooling around with his or her compensation plan. When you convey the message thoroughly, the sales force will be more apt to accept the change in a more positive frame of mind. However any change, especially a compensation one, will take time for the sales people to internalize why it is a good thing for them and the company.
Therefore, spend at least two months educating your sales force about the intended changes, what they are expected to do and why it really is in their best interest. Solicit their input; they will feel like they are part of the decision making process instead of having a policy forced on them. You will see a few unexpected benefits come up immediately. The sales organization will get a mentality that they need to close all available opportunities before the new plan gets implemented. Additionally, you will see prospecting activities rise because they will want to fill up their sales pipelines with new opportunities that will be compensated under the new plan. Net? Everybody wins.
And your best performers (that top 20%) will recognize immediately how they can optimize the compensation schedule and contribute to the company's goals at the same time. Simply stated, at the end of the day, this plan or any other must coincide and contribute to the business goals of your organization.
Don McNamara is the founder of Heritage Associates and is a sales management consultant, sales management trainer and coach, as well as a sales coach and trainer. He speaks and writes on the art and science of superior sales management and top sales performance. Don has over 30 years sales experience from the field level to executive sales management. In his career he has been an individual contributor, corporate sales training manager, regional manager, national sales manager and vice president of sales. Don is a member of the Institute of Management Consultants, Professional Coaches and Mentors Association and the National Speakers Association. He has resided in Orange County, California for over 25 years.
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